Customer Relationship Management Manager
3 days ago
Job Title: Customer Relationship Manager (Jewelry Industry, Garment, Textile B2B)
Location:
Jaipur, Rajasthan
Company:
Pinkcity Jewelhouse Pvt.Ltd Jaipur Rajasthan
Experience
: 5- 8 years, (Excellent English Communication)
Salary:12-14 LPA
Key Skills-
- Strong interpersonal and communication skills, with the ability to build rapport with clients.
- Proven experience in customer relationship management or a similar role.
- Problem-solving skills and a customer-focused mindset, developing new ways to meet customers' needs
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Knowledge of customer retention strategies and best practices.
Key Responsibilities:
- International Client Relationship Management:
Develop and maintain long-term relationships with clients, understanding their needs and providing tailored solutions. - Communication:
Act as the primary point of contact for client inquiries and concerns, ensuring timely and effective communication. - Customer Feedback:
Gather and analyze customer feedback to identify areas for improvement and implement necessary changes. - Collaboration:
Work closely with sales, marketing, and product teams to align customer strategies and enhance service delivery. - Reporting:
Prepare regular reports on client status, feedback, and trends to inform management decisions. - Customer Retention:
Develop strategies to improve customer retention and loyalty, implementing programs to enhance customer experience. - Training & Support:
Provide clients with guidance and training on product usage and features to maximize their value.
Immediate Joiner will be preferred. Interested
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