Customer Relationship Management Manager

23 hours ago


Jaipur, Rajasthan, India PINKCITY JEWELHOUSE P. LTD. Full time ₹ 12,00,000 - ₹ 14,00,000 per year

Job Title: Customer Relationship Manager (Jewelry Industry, Garment, Textile B2B)

Location:
Jaipur, Rajasthan

Company:
Pinkcity Jewelhouse Pvt.Ltd Jaipur Rajasthan

Experience
: 5- 8 years, (Excellent English Communication)

Salary:12-14 LPA

Key Skills-

  • Strong interpersonal and communication skills, with the ability to build rapport with clients.
  • Proven experience in customer relationship management or a similar role.
  • Problem-solving skills and a customer-focused mindset, developing new ways to meet customers' needs
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Knowledge of customer retention strategies and best practices.

Key Responsibilities:

  • International Client Relationship Management:
    Develop and maintain long-term relationships with clients, understanding their needs and providing tailored solutions.
  • Communication:
    Act as the primary point of contact for client inquiries and concerns, ensuring timely and effective communication.
  • Customer Feedback:
    Gather and analyze customer feedback to identify areas for improvement and implement necessary changes.
  • Collaboration:
    Work closely with sales, marketing, and product teams to align customer strategies and enhance service delivery.
  • Reporting:
    Prepare regular reports on client status, feedback, and trends to inform management decisions.
  • Customer Retention:
    Develop strategies to improve customer retention and loyalty, implementing programs to enhance customer experience.
  • Training & Support:
    Provide clients with guidance and training on product usage and features to maximize their value.

Immediate Joiner will be preferred. Interested
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