Customer Relationship Manager

4 days ago


Jaipur, Rajasthan, India Bravura Packers Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Develop and execute CRM strategies to drive customer engagement, retention, and satisfaction.
  • Manage customer relationships through various touchpoints (website, email, chat) to ensure seamless interactions.
  • Analyze customer data to identify trends and areas for improvement in the customer life cycle management process.
  • Collaborate with cross-functional teams to implement marketing campaigns that meet business objectives.
  • Monitor key performance indicators (KPIs) such as CSAT, CES, and churn rate to measure program effectiveness.

Desired Candidate Profile

  • Proven track record of developing successful CRM programs that drive revenue growth and improve customer loyalty.
  • Strong understanding of CRM strategy development, execution, analysis, and optimization principles.
  • Excellent analytical skills with ability to interpret complex data sets and develop actionable insights.


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