
Customer Relationship Manager
2 days ago
Roles and Responsibilities
- Develop and execute CRM strategies to drive customer engagement, retention, and satisfaction.
- Manage customer relationships through various touchpoints (website, email, chat) to ensure seamless interactions.
- Analyze customer data to identify trends and areas for improvement in the customer life cycle management process.
- Collaborate with cross-functional teams to implement marketing campaigns that meet business objectives.
- Monitor key performance indicators (KPIs) such as CSAT, CES, and churn rate to measure program effectiveness.
Desired Candidate Profile
- Proven track record of developing successful CRM programs that drive revenue growth and improve customer loyalty.
- Strong understanding of CRM strategy development, execution, analysis, and optimization principles.
- Excellent analytical skills with ability to interpret complex data sets and develop actionable insights.
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