Customer Relationship Manager

21 hours ago

Jaipur, Rajasthan, India Vinayak jewels Full time ₹ 3,71,257 per year

Company: Vinayak Jewels (India) Pvt. Ltd.

Location: Sitapura Industrial Area, Jaipur

Department: Sales & Client Servicing

Designation: Customer Relationship Manager

Reporting To: Sales Manager / Business Development Head

Role Overview

The Customer Relationship Manager will be responsible for developing, maintaining, and strengthening long-term relationships with clients of Vinayak Jewels (India) Pvt. Ltd. The role requires strong communication skills, timely follow-ups, and seamless coordination with the internal teams to ensure client satisfaction and smooth order execution for jewellery manufacturing.

Key Responsibilities

1. Client Relationship Management

  • Serve as the primary point of contact for all client enquiries, requirements, and concerns.
  • Build and maintain trustworthy relationships with domestic and international clients.
  • Conduct regular follow-ups with clients to ensure high satisfaction levels.
  • Gather feedback and share with internal teams for continuous improvement.

2. Order Coordination & Execution

  • Coordinate with Production, PPC, CAD, Design, QC, and Dispatch departments to ensure timely execution of orders.
  • Monitor the status of each order and update clients on progress.
  • Ensure all customer specifications, approvals, and instructions are followed accurately.
  • Handle complaints professionally and ensure timely resolution.

3. Sales Support & Business Growth

  • Assist the Sales/Marketing team in client acquisition and retention activities.
  • Identify opportunities for upselling and cross-selling jewellery products.
  • Maintain detailed client records and update CRM systems regularly.
  • Support quotation preparation and follow-up for approvals.

4. Documentation & Reporting

  • Maintain accurate records of communication, approvals, dispatch details, and feedback.
  • Prepare and share daily/weekly reports on client interactions and order status.
  • Ensure proper documentation of issues and escalate when necessary.

Required Skills & Qualifications

  • Bachelor's degree in Business Administration, Marketing, or any related field.
  • 2–4 years of experience in customer relationship/client servicing (preferably in jewellery industry).
  • Excellent communication skills (verbal & written).
  • Strong interpersonal and coordination skills.
  • Basic knowledge of jewellery manufacturing processes is an advantage.
  • Proficiency in MS Office (Excel, Word, PowerPoint).
  • Ability to multitask and manage deadlines effectively.

Competencies

  • Customer-centric mindset
  • Patience and problem-solving ability
  • Professional communication
  • Attention to detail
  • Team coordination
  • Positive and proactive attitude

Work Environment

  • Dynamic and fast-paced environment within a leading jewellery manufacturing setup.
  • Requires coordination with multiple internal departments to ensure on-time delivery.

Job Type: Full-time

Pay: ₹10, ₹30,943.71 per month

Expected Start Date: 06/12/2025

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