Customer Relationship Manager

9 hours ago

Jaipur, Rajasthan, India Pinkcity JewelHouse Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Job Title: Customer Relationship Manager (Jewelry Industry, B2B)

Location: Jaipur, Rajasthan

Company: PinkCity Jewelhouse Pvt. Ltd Jaipur Rajasthan

Experience: 3+ years, (Excellent English Communication)

Key Skills-

  • Strong interpersonal and communication skills, with the ability to build rapport with clients.
  • Proven experience in customer relationship management or a similar role.
  • Problem-solving skills and a customer-focused mindset, developing new ways to meet customers' needs
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Knowledge of customer retention strategies and best practices.

Key Responsibilities:

  • International Client Relationship Management: Develop and maintain long-term relationships with clients, understanding their needs and providing tailored solutions.
  • Communication: Act as the primary point of contact for client inquiries and concerns, ensuring timely and effective communication.
  • Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and implement necessary changes.
  • Collaboration: Work closely with sales, marketing, and product teams to align customer strategies and enhance service delivery.
  • Reporting: Prepare regular reports on client status, feedback, and trends to inform management decisions.
  • Customer Retention: Develop strategies to improve customer retention and loyalty, implementing programs to enhance customer experience.
  • Training & Support: Provide clients with guidance and training on product usage and features to maximize their value.

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your current Salary?
  • What is your Expectation?
  • How soon you can join?

Language:

  • English (Required)

Work Location: In person

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