Customer Relationship Executive

1 day ago


Mansarovar Jaipur Rajasthan, India StarMaxx HR Services Full time

**Job Description: Customer Relationship Manager Responsibilities**:

- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage customer complaints and resolve issues efficiently.
- Collaborate with the sales team to identify new customers and win back former clients.
- Collect and analyze customer feedback to enhance services and products.
- Oversee customer interactions and ensure consistency in communication.
- Plan and execute engagement campaigns to strengthen customer relationships.
- Identify opportunities for upselling and cross-selling.
- Coordinate with internal teams to streamline customer experience.
- Monitor and report on customer satisfaction metrics.
- Maintain a deep understanding of the company’s products or services.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in customer relationship management or a similar role.
- Strong interpersonal and communication skills.
- Ability to analyze customer data and develop actionable insights.
- Problem-solving skills with a customer-centric approach.
- Ability to work collaboratively with different teams.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Evening shift
- Monday to Friday

**Experience**:

- Customer relationship management: 3 years (required)

Work Location: In person

**Speak with the employer**
+91 8233354406



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