Customer Relationship Executive

4 days ago


Vishwakarma Jaipur Rajasthan, India SUNRAYS IMAGE TECHNOLOGY PVT LTD Full time ₹ 30,487 - ₹ 60,975 per year

Position: Customer Relationship Executive

Department: Sales / Customer Support / Service

Location: [Insert Location]

Employment Type: Full-time

About the Role:

We are looking for a motivated and customer-focused Customer Relationship Executive (CRE) to join our team. The ideal candidate will be responsible for building strong customer relationships, handling inquiries, ensuring customer satisfaction, and supporting sales/service activities.

Key Responsibilities:

  • Handle incoming calls, emails, and walk-in customer inquiries professionally.
  • Maintain and develop strong relationships with existing and potential customers.
  • Understand customer needs and provide appropriate solutions or product information.
  • Coordinate with internal departments (sales, accounts, service, etc.) to resolve customer issues quickly.
  • Record and maintain customer data in CRM software accurately.
  • Follow up with clients to ensure satisfaction and repeat business.
  • Prepare daily/weekly reports of customer interactions and feedback.
  • Assist in sales leads generation and promotional activities when required.

Required Skills & Qualifications:

  • Bachelor's degree in any field (Business, Marketing, or related preferred).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and customer-handling abilities.
  • Basic computer knowledge and experience with CRM tools preferred.
  • Ability to multitask and work under pressure.
  • Positive attitude and a customer-first mindset.

Experience:

  • 0–3 years of experience in customer service, telecalling, or client relationship roles.
  • Freshers with good communication skills are also encouraged to apply.

Salary:

  • As per industry standards / [Insert salary range]

Job Type: Full-time

Pay: ₹10, ₹30,487.60 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person



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