Customer Relationship Executive

2 weeks ago

Jaipur Rajasthan, India Intellisolvers LLP Full time

Key Responsibilities:

- Build and maintain long-term, trust-based relationships with clients.
- Understand customer needs and expectations through structured communication and regular check-ins.
- Act as a liaison between customers and internal teams to ensure timely resolution of issues.
- Handle communication with multiple stakeholders, balancing and resolving conflicting interests
- Prioritize and manage multiple client issues efficiently and transparently.
- Collaborate with sales and marketing teams to drive engagement, upselling, and cross-selling opportunities.
- Monitor key customer metrics (e.g., CSAT, NPS, retention) and take proactive measures to improve performance.
- Develop and implement strategic plans for enhancing client retention and loyalty. -Identify and address at-risk accounts early with tailored retention strategies.
- Maintain up-to-date CRM records and prepare client performance reports as needed. Skills & Qualifications:

- Proven experience (2-5 years) in Customer Relationship Management, Account Management, or Customer Success.
- Strong interpersonal and communication skills (both verbal and written). -Problem-solving attitude and ability to think on your feet.
- Strong organizational and multitasking skills.
- Experience in handling client escalations and turning around difficult relationships.
- Proficiency in CRM tools and MS Office (Excel, Word, etc.).
- Based in or willing to relocate to Malviya Nagar, Jaipur.
- Immediate joiners preferred.
- Experience in B2B or B2C customer engagement roles is a plus.
- Fluency in Hindi and English is required.

What We Offer:

- Competitive salary + performance-based incentives
- Opportunity to work with a fast-growing digital solutions provider
- Dynamic work environment and professional development opportunities
- Exposure to end-to-end e-commerce and digital project cycles
- 2nd Saturday Off

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

**Speak with the employer**
+91 9643802022

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