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Customer Relationship Executive

2 weeks ago

Jaipur Rajasthan, India Sirish Technology Full time

1. **Customer Relationship Management**:

- Build and maintain strong, long-term relationships with customers.
- Act as the primary point of contact for assigned accounts, ensuring customer satisfaction.
- Address customer inquiries and resolve issues promptly to enhance overall customer experience.

2. **Order and Delivery Coordination**:

- Monitor order processing and ensure timely delivery of products.
- Liaise with production, logistics, and warehouse teams to fulfill customer requirements.

3. **Data Management and Reporting**:

- Maintain detailed records of customer interactions, inquiries, and transactions using CRM software.
- Generate and present periodic reports on customer feedback, sales performance, and service efficiency.

4. **Market Insights and Strategy**:

- Gather customer and market insights to identify new business opportunities.
- Provide feedback to internal teams on improving products, services, and customer engagement strategies.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

Work Location: In person