Customer Relationship Executive

4 days ago

Jaipur Rajasthan, India 4 Fox Business Solution Full time

Job Title: Customer Relationship Manager
Company: 4Fox Business Solution Pvt. Ltd.
Location: Jaipur (Malviya Nagar)
Type: Full-time Salary: Negotiable (Based on Experience)

**About the Role**:
**Key Responsibilities**:

- Build and maintain long-term, trust-based relationships with clients.
- Understand customer needs and expectations through structured communication and regular check-ins.
- Act as a liaison between customers and internal teams to ensure timely resolution of issues.
- Handle communication with multiple stakeholders, balancing and resolving conflicting interests.
- Prioritize and manage multiple client issues efficiently and transparently.
- Collaborate with sales and marketing teams to drive engagement, upselling, and cross-selling opportunities.
- Monitor key customer metrics (e.g., CSAT, NPS, retention) and take proactive measures to improve performance.
- Develop and implement strategic plans for enhancing client retention and loyalty.
- Identify and address at-risk accounts early with tailored retention strategies.
- Maintain up-to-date CRM records and prepare client performance reports as needed.

**Skills & Qualifications**:

- Proven experience (2-5 years) in Customer Relationship Management, Account Management, or Customer Success.
- Strong interpersonal and communication skills (both verbal and written).
- Problem-solving attitude and ability to think on your feet.
- Strong organizational and multitasking skills.
- Experience in handling client escalations and turning around difficult relationships.
- Proficiency in CRM tools and MS Office (Excel, Word, etc.).
- Team player with experience working alongside sales and marketing departments.
- Strategic thinker with a customer-first mindset.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Do you have experience in e-commerce industry ?
- We are located in Malviya Nagar Location are you able to relocate because its WFO ?

**Language**:

- English (required)

**Location**:

- Jaipur city, Rajasthan (required)

Work Location: In person

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