Customer Care Executive

3 weeks ago


Malappuram KL IN Wood Mall Full time

Job Summary The Customer Care Executive is responsible for providing excellent customer service in the showroom by assisting customers addressing their queries ensuring a smooth buying experience and maintaining strong relationships to promote customer satisfaction and loyalty Job Location - Kavugal and Puthanathani Key Responsibilities Greet customers warmly as they enter the showroom and provide assistance as needed Understand customer needs and guide them about products features and prices Handle customer inquiries complaints and feedback in a polite and professional manner Coordinate with the sales and service teams to ensure timely follow-up and delivery Maintain product knowledge and stay updated on new arrivals offers and promotions Ensure the showroom s appearance is clean organized and welcoming Maintain records of customer interactions purchases and service requests Assist in processing billing payments and documentation Support showroom events promotions and marketing activities Strive to achieve customer satisfaction targets and contribute to the showroom s sales goals Skills Qualifications Minimum qualification Graduate any discipline 1-3 years of experience in customer service or front-desk roles showroom experience preferred Excellent communication and interpersonal skills Pleasant personality with strong customer-handling abilities Basic computer knowledge MS Office CRM software Fluency in English and local language is preferred Positive attitude patience and problem-solving skills Job Type Full-time Pay 20 000 00 - 30 000 00 per month Benefits Leave encashment Work Location In person



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