Customer Care Executive

2 days ago

Pattambi KL IN Day Mart Group Full time

Customer Care Executive Full-Time Location Daymart Store Pattambi Kerala Experience Required 0-2 years Freshers welcome retail customer service experience preferred but not mandatory Job Summary Daymart Group a leading retail chain in Kerala specializing in consumer goods is seeking a dedicated Customer Care Executive for our Pattambi store In this entry-level role you will handle customer inquiries process returns exchanges and support marketing efforts like WhatsApp promotions to enhance customer satisfaction and drive sales If you thrive in a fast-paced retail environment have strong communication skills and enjoy helping people this position offers hands-on experience and growth opportunities in a supportive team Key Responsibilities Greet and assist customers daily at the store counter resolving inquiries about products pricing and availability within 5-10 minutes Handle incoming calls and WhatsApp messages on offers stock checks and complaints providing accurate information and escalating complex issues to the Store Manager Share daily weekly store promotions via WhatsApp broadcast lists to customers tracking engagement and feedback to improve outreach Process returns and exchanges according to company policy documenting each case in the return register to maintain accuracy Maintain complaint logs and customer communication records in the store s digital system ensuring 100 documentation for follow-up and resolution within 24 hours Support in-store marketing by coordinating promotions e g signage setup demo events and assisting the Store Manager with customer flow during peak hours e g weekends Contribute to a positive store atmosphere by multitasking in a busy environment including basic inventory checks for customer queries Required Skills Qualifications Higher Secondary 12th pass Diploma or Bachelor s Degree in any field Strong communication skills in Malayalam and basic English verbal and written Customer-oriented mindset with problem-solving abilities and patience in handling complaints Basic proficiency in computer operations and WhatsApp Business for messaging Willingness to work flexible shifts including evenings weekends Preferred Skills Not Mandatory Prior experience in retail customer service or call centers Familiarity with POS systems or basic sales techniques Company Overview Daymart Group is a trusted Kerala-based retail chain with 20 stores offering quality consumer goods and exceptional service We re committed to employee development and community engagement creating a dynamic workplace where freshers can build lasting careers Job Type Full-time Pay From 120 000 00 per year Location Pattambi Kerala Preferred Work Location In person

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