Customer Care Manager

4 weeks ago

Punalur KL IN Indus Motors Full time

Key Responsibilities Customer Relationship Management Develop and implement strategies to enhance customer satisfaction loyalty and retention Complaint Resolution Handle and resolve customer complaints in a timely and professional manner ensuring issues are addressed and customers are satisfied Service Quality Assurance Monitor and maintain high standards of service quality ensuring compliance with company policies and procedures Team Management Lead and motivate a team of customer care representatives providing guidance training and coaching to ensure excellent customer service Communication Foster strong relationships with customers dealerships and internal stakeholders through effective communication and collaboration Issue Escalation Escalate complex customer issues to senior management and facilitate resolution Feedback and Improvement Collect and analyze customer feedback to identify areas for improvement and implement changes to enhance customer experience Reporting and Analysis Prepare and present reports on customer satisfaction complaints and service quality metrics to inform business decisions Process Improvement Continuously review and improve customer care processes to enhance efficiency effectiveness and customer satisfaction Job Type Full-time Pay 15 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Internet reimbursement Life insurance Paid sick time Provident Fund Schedule Day shift Supplemental Pay Performance bonus Yearly bonus Work Location In person

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