Customer Care Executive

3 weeks ago

Malappuram KL IN Wood Mall Full time

Job Title Customer Care Executive Department Customer Support Client Services Location Kavugal and Puthanathani Employment Type Full-time Position Summary The Customer Care Executive is responsible for handling customer inquiries resolving issues and providing exceptional service across phone email chat and other communication channels The role ensures customer satisfaction by delivering timely accurate and professional support while maintaining company standards Key Responsibilities Respond to customer queries via phone email chat or in-person in a timely and professional manner Provide accurate information about products services policies and procedures Resolve customer complaints and issues by coordinating with internal departments when necessary Maintain customer records log interactions and update CRM systems as required Follow communication scripts service guidelines and quality standards Escalate complex issues to the appropriate team or supervisor when needed Ensure high levels of customer satisfaction through excellent service delivery Process orders refunds service requests and account updates Participate in training programs to stay updated on new products and service protocols Meet or exceed performance metrics such as response time resolution rate and customer satisfaction scores Qualifications Experience Bachelor s degree preferred 0-3 years of experience in customer service or call center environment Strong verbal and written communication skills Good listening skills and problem-solving abilities Familiarity with CRM software and customer service tools preferred Ability to handle stressful situations and work in a fast-paced environment Positive attitude patience and professionalism Key Competencies Customer-centric approach Active listening Communication skills Conflict resolution Multitasking ability Teamwork Attention to detail Job Type Full-time Pay 18 000 00 - 25 000 00 per month Work Location In person

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