Customer Care Executive

4 weeks ago


Tiruvalla KL IN Bhima Jewels Pvt Ltd Full time

The Customer Care Executive is responsible for ensuring excellent customer service by assisting clients addressing inquiries resolving complaints and maintaining a positive company image The role involves handling both in-person and telephonic interactions while ensuring customer satisfaction and promoting company products and services Greet and assist customers courteously ensuring a positive experience Handle customer inquiries requests and complaints promptly and professionally Maintain up-to-date knowledge of products services and company policies Coordinate with internal departments sales service accounts etc to resolve issues effectively Manage customer records and update information accurately in the system Handle billing payments and documentation as required Follow up on customer feedback to ensure satisfaction and service improvement Support promotional and customer engagement activities as directed by management Prepare and maintain daily reports related to customer service operations Adhere to company standards policies and ethical practices in all interactions Job Type Full-time Pay 15 000 00 - 20 000 00 per month Benefits Food provided Health insurance Provident Fund Education Higher Secondary 12th Pass Preferred Experience Technical support 1 year Required total work 1 year Required Customer service 1 year Required Language Malayalam Preferred English Preferred Work Location In person



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