Customer Care Executive

3 weeks ago

Chengannur KL IN kannattu fingold finance private Limited Full time

About the Role We are seeking a proactive and customer-focused Customer Care Executive to join our team The role involves handling inbound outbound customer queries providing accurate information and ensuring customer satisfaction Candidates with experience in NBFC financial services will be given preference but freshers with strong communication skills are also welcome Key Responsibilities Handle inbound and outbound calls related to loan products repayments and customer queries Provide accurate information about products services and processes Resolve customer complaints and escalate issues to the relevant department when required Assist in loan application status updates EMI reminders and collection follow-ups Maintain proper call records logs and customer interaction reports Ensure high levels of customer satisfaction and adherence to service quality standards Support sales branch teams in cross-selling financial products when needed Comply with NBFC policies RBI regulations and company service protocols Key Skills Required Excellent communication skills English Hindi and local language preferred Strong customer service orientation and problem-solving ability Basic knowledge of NBFC finance products loans EMI repayment preferred Ability to handle high call volumes and work under pressure Computer literacy MS Office CRM Email Eligibility Criteria Education Graduate in any discipline Commerce Finance preferred Experience Freshers with good communication skills are encouraged to apply 0-2 years of experience in Customer Service preferably in NBFC BFSI Call Center Job Type Full-time Pay 9 605 92 - 20 000 00 per month

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