Customer Care Executive

1 week ago

Malappuram, India KCM APPLIANCES PVT.LTD-IMPEX Full time

**Job Title**: Customer Care Executive

**Location**: Manjeri

**Job Type**: Full-Time

**Salary**: 12000- 16000

**Job Summary**:
**Key Responsibilities**:

- Assist customers with their queries, complaints, and requests, ensuring effective resolutions.
- Provide information about products, services, and policies to customers.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Handle customer complaints efficiently while maintaining a positive attitude.
- Collaborate with internal teams to address customer issues and improve service delivery.
- Meet or exceed customer satisfaction and quality metrics.
- Stay updated on product and service knowledge to provide accurate information.

**Qualifications and Skills**:

- **Education**: High school diploma or equivalent; a bachelor’s degree is preferred.
- **Experience**: 1-2 years of experience in customer service is an advantage, but freshers with excellent communication skills are welcome.
- Fluency in **Hindi and English** is mandatory.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with patience and professionalism.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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