Customer Support Associate

1 month ago


Kochi Kerala, India 33 Holdings Global Full time

To promptly respond to the calls and resolving the Query as per the need
- Develop objectives for the call center’s day-to-day activities.
- Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended.
- Work effectively and perform annually or on an at-need basis.
- Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.
- Organize and maintain forms and office stationery required for front desk activities
- Ensure all standard protocols set by organization are maintained
- Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
- Organizing and maintaining patient records, consent forms, payment forms, etc.
- Drive Online Appointments and promote marketing campaigns as directed, Adhere strictly to zero tolerance policy as framed by the management
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.

**Freshers can also apply, salary will be 15K- 25K per month based on the experience**

**You can also reach**

**Rafi -
+91 8157994347
**Please walk to the below address for an interview between 11 Am to 5 P.m**

**With your updated CV**

**49/195 A2 First Floor, Raghavan Pillai Memorial Building, Punnakkal, Elamakkara, Kochi, Kerala 682026**

**Language**:

- English

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)
- Overnight Shift (preferred)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you familiar with CRM

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9061130033



  • Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    Designation : Customer Support Associate Location : Cochin, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 25K Basic technical skills will be an...


  • Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    We are hiring for Customer support Associate (Voice) Qualification - Any Degree Location : Kochi (WFO) Shift : Rotational, 5days of working, Rotational week off Age : 23-35 **Roles & Responsibilities**: - Answer phone to respond to drivers/customers inquiries w.r.t Shipping and Delivery. - Assist Drivers with the latest update on customer's...


  • Kochi, India Ellix Hr Consulting Full time

    **We are Hiring Customer Support Associate** **Minimum 3 - 8 years of Experience in handling Customer and Sales function in retail sector, preferably, luxury segment.** **Qualification - MBA / Any Graduates** **Location - Kochi** **Roles & Responsibilities** **1: Customer Service Support** - **Support to develop business through online or offline (leads...


  • Kochi, Kerala, India The Loanguru.in Full time

    * Customer Engagement Excellence: - Serve as a knowledgeable resource, addressing inquiries, offering tailored solutions, and ensuring customer satisfaction. - Effectively handle customer concerns and complaints, ensuring swift resolutions that uphold a positive customer experience. - Retail Experience Support: - Collaborate seamlessly with the retail team...


  • Kochi, India Kolo Full time

    As a Customer Support Associate, you will be required to: 2. Engaging and assisting customers such as home renovators, service providers, and manufacturers on a daily basis via various communication channels. 3. This is a hybrid customer service model that will give you exposure to the best of inside sales and customer support. 4. Communicating with and...


  • Thiruvananthapuram, Kerala, India NeoITO Full time

    Skills :Customer success, Communication, Cloud API, Problem solving - Posted On : 02/07/2024 Job Description: **We are looking for a Customer Support Associate to join our team.**: **Responsibilities**: - ** Onboarding and Training**: Guide clients through the onboarding process, ensuring a smooth transition to our WhatsApp Cloud API services. Provide...


  • Kochi, India Affable Management Services Full time

    Position : Customer Support Associate Location : Muvattupuzha Roles & Responsibilities: - Handling Social Media, Instagram, Facebook etc. - Promote online sales through social Media Experience : 1 Year relevant experience in social media handling Gender : Female Qualification : Any Graduate Salary : 10000 Per Month Accommodation fee will be paid by...


  • Kochi, Kerala, India Advenxa Pvt.Ltd Full time

    **Customer Service Associate** Experience: Minimum **1 to 5 years in international voice support** Location**:Infopark Kakkanad, Kochi** Salary**:18,000 to 24,000 per month Qualification**:Degree in any discipline** **Excellent spoken and written English communication skills**. Shifts: **Morning: 9 am to 6 pm** **Noon: 12 pm to 9 pm** **Night: 3 pm...


  • Kochi, Kerala, India Daddybin Full time

    We are looking for an enthusiastic Customer Relation Manager to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective tele sales representative must be an excellent communicator and have superior people skills. They must be comfortable...


  • Kochi, Kerala, India Advenxa Pvt.Ltd Full time

    **Client Support Associate** Location: Kochi, Kerala Qualifications: Graduate Experience: 0 to 3 years Salary Range**:14,000 to 23,000** per month Shift: Rotational (Day & Night) Handle both Inbound and Outbound calls efficiently Provide excellent customer service in **Hindi and English** Resolve customer queries and issues promptly Maintain...


  • Kochi, Kerala, India 33 Holdings Global Full time

    To promptly respond to the calls and resolving the Query as per the need - Develop objectives for the call center’s day-to-day activities. - Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended. - Work effectively and perform annually or on an at-need basis. - Answer all incoming calls and route them to the...


  • Kochi, Kerala, India 33 Holdings Global Full time

    To promptly respond to the calls and resolving the Query as per the need - Develop objectives for the call center’s day-to-day activities. - Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended. - Work effectively and perform annually or on an at-need basis. - Answer all incoming calls and route them to the...


  • Kochi, India Ellix HR Consulting Full time

    Support to develop business through online or offline (leads conversion). customer support. - Maintain accurate records and document related to customer service actions and discussions. - Customer service - communication skills


  • Kochi, Kerala, India Transight Systems Private Limited Full time

    Transight System Private Limited is looking for a enthusiastic Female Customer support executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer...


  • Kochi, Kerala, India Transight Systems Private Limited Full time

    Transight System Private Limited is looking for a enthusiastic Female Customer support executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer...


  • Kochi, Kerala, India The Loanguru.in Full time

    * Customer Engagement Excellence: - Serve as a knowledgeable resource, addressing inquiries, offering tailored solutions, and ensuring customer satisfaction. - Effectively handle customer concerns and complaints, ensuring swift resolutions that uphold a positive customer experience. - Retail Experience Support: - Collaborate seamlessly with the retail team...


  • Kochi, Kerala, India The Loanguru.in Full time

    * Customer Engagement Excellence: - Serve as a knowledgeable resource, addressing inquiries, offering tailored solutions, and ensuring customer satisfaction. - Effectively handle customer concerns and complaints, ensuring swift resolutions that uphold a positive customer experience. - Retail Experience Support: - Collaborate seamlessly with the retail team...


  • Kochi, India Chris Johnson Business IT Solutions Full time

    **Roles & Responsibilities**: - Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. - Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers...


  • Kochi, India Spicebasket Full time

    **Responsibilities** - Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status. - Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department. - Creating and processing orders in a timely manner,...


  • Kochi, India ADVENXA Full time

    CustomerSupport AssociateMaleSalary:17000 to 22000 permonthLocation: Infopark Kakkanad KochiKeralaExperience:1 to 3 years in BPO / Customer Support voice process (Freshcandidates will be considered if they have fluency inEnglish)Qualifications:Excellentfluency inEnglish1to 3 years of experience in BPO or Customer Support voiceprocessStrongcommunication and...