Customer Support Associate
2 weeks ago
We are hiring for Customer support Associate (Voice)
Qualification - Any Degree
Location : Kochi (WFO)
Shift : Rotational, 5days of working, Rotational week off
Age : 23-35
**Roles & Responsibilities**:
- Answer phone to respond to drivers/customers inquiries w.r.t Shipping and Delivery.
- Assist Drivers with the latest update on customer's packages/orders, also help them correct coordinates.
- Assist Drivers with navigating any lost packages, provide directions, help with access codes, and help with self-service steps.
- Project a professional company image through phone & chat interaction.
- Assist Drivers with reporting incidents by submitting appropriate forms.
- Provide assistance with regard to customer service issues002E
**Basic Requirements**:
- Educational qualification - Plus two and above
- Basic technical skills
- Good communication Skills
- Able to quickly understand customer issues and requests.
Contact : 7358756477
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Excellent English (required)
Work Location: In person
**Speak with the employer**
+91 7358756477
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