Junior Customer Support Executive

4 weeks ago


Kochi Kerala, India ElloMind Full time

**Position**:Junior Customer Support Executive

**Location**:ElloMind Therapy Centre, Kochi
**Language**:English & Malayalam

**Job Type**:Entry-Level

**About ElloMind**:
ElloMind, a leading therapy centre in Kochi, is dedicated to providing top-notch mental health services. We are a team of passionate professionals committed to making a positive impact in the lives of our clients. Our innovative approach and personalized care set us apart in the field of mental wellness.

**Job Overview**:
As a Junior Customer Support Executive at ElloMind, you will play a vital role in ensuring a smooth and supportive experience for our clients. You will act as a crucial link between our therapists and clients, helping to facilitate communication and streamline processes. This entry-level position is perfect for individuals with a startup mindset who are eager to tackle diverse challenges in a dynamic environment.

**Key Responsibilities**:
**Client Interaction**:

- Provide information about our services, therapists, and therapy modalities to potential clients.
- Understand and empathise with clients' needs, guiding them to appropriate services.

**Sales and Promotion**:

- Conduct pre-sales activities, explaining the benefits of our therapy services.
- Make cold calls and reach out to potential clients to expand our client base.
- Participate in promotional activities and campaigns to increase service awareness.

**Scheduling and Coordination**:

- Schedule therapy sessions, considering both client and therapist availability.
- Manage appointment calendars for multiple therapists.
- Handle rescheduling requests and coordinate to find suitable alternatives.

**Customer Support**:

- Address client inquiries and concerns promptly and effectively.
- Provide support in navigating our services and platforms.
- Maintain high standards of customer service and client confidentiality.

**Refunds and Financial Transactions**:

- Process refunds and handle billing inquiries with transparency and efficiency.
- Assist in managing financial transactions related to therapy sessions.

**Feedback Collection**:

- Collect and analyze client feedback to improve service quality.
- Report client suggestions and concerns to management for continuous improvement.

**Qualifications**:

- Bachelor’s degree or equivalent experience in customer service or related field.
- Background in Psychology is a good to have.
- Proficiency in Malayalam and English (both spoken and written).
- Experience in sales, customer support, or a related field is preferred.
- Strong organizational skills and attention to detail.
- Comfortable with technology and learning new software.

**We Offer**:

- A nurturing and dynamic work environment that promotes professional growth.
- Flexible working arrangements.
- A comprehensive 6-month training program.
- Competitive starting salary of ₹18,000 per month.

**Job Types**: Full-time, Fresher

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Malayalam (required)
- English (required)

Work Location: In person

Application Deadline: 30/04/2024



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