Customer Support Associate

2 weeks ago


Thiruvananthapuram Kerala, India NeoITO Full time

Skills :Customer success, Communication, Cloud API, Problem solving
- Posted On : 02/07/2024

Job Description:
**We are looking for a Customer Support Associate to join our team.**:
**Responsibilities**:

- ** Onboarding and Training**:
Guide clients through the onboarding process, ensuring a smooth transition to our WhatsApp Cloud API services.

Provide training and educational resources to clients to maximize their understanding and utilization of the product.
- ** Customer Engagement**:
Establish and maintain strong relationships with clients, acting as the main point of contact for inquiries, issues, and feedback.

Conduct regular check-ins to understand client needs, challenges, and opportunities for growth.
- ** Technical Support**:
Collaborate with the technical team to address and resolve customer issues in a timely and efficient manner.

Provide technical assistance and troubleshoot problems related to the WhatsApp Cloud API.
- ** Product Feedback**:
Gather and relay customer feedback to the product development team to contribute to the continuous improvement of our services.

Advocate for customer needs within the organization and ensure their voices are heard.
- ** Customer Retention**:
Work proactively to identify and address potential issues that could impact customer satisfaction or retention.

Develop and implement strategies to increase customer loyalty and reduce churn.

**Qualifications**:

- Proven experience in customer success, account management, or customer support, preferably in a technology or communication services environment.
- Strong understanding of cloud APIs, with specific knowledge of WhatsApp Cloud API being a significant advantage.
- Excellent communication skills, both verbal and written.
- Ability to effectively communicate technical concepts to non-technical audiences.
- Proactive problem-solving skills and the ability to work collaboratively across teams.



  • Thiruvananthapuram, Kerala, India Yarab Technologies Pvt Ltd Full time

    We are looking for a self-motivated and reliable individual, with a genuine passion for customer service. We want to deliver great customer service to all our UK customers. Our Advisors are the focal point for our customers to help manage and resolve their queries. You’ll play a vital role in providing effective and efficient solutions for our...

  • Associate Ii

    4 weeks ago


    Thiruvananthapuram, India UST Full time

    Role Proficiency: Outcomes: - Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support - Effectively interact with other stakeholders through all channels; articulating their inputs - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Mentor...


  • Kochi, Kerala, India Insight Customer Call Solutions LTD Full time

    Pay: ₹15,000.00 - ₹27,000.00 per month **Benefits**: - Health insurance - Leave encashment - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Performance bonus - Yearly bonus **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: -...


  • thiruvananthapuram, India CONNECTING 2 WORK Full time

    Job Description Responsibilities Understanding the products and services provided by the company. Preparing company policies and procedures. Developing training lessons with service delivery systems. Managing a team of Customer Support Representatives. Supporting the customer through an email ticketing system and phone calls. ...

  • Service Associate

    6 days ago


    Thiruvananthapuram, Kerala, India PVR Cinemas Full time

    Uncover the specific responsibilities that Guest Service Associates undertake, from welcoming guests to handling check-ins and check-outs. **QUALIFICATION & REQUIREMENTS** - Service on seat, suggestive & Up selling, - Efficient Cash handling at POS, and no variance in sales - Customer query handling and delight each and every customer by giving best...


  • Thiruvananthapuram, India CareStack™ - Dental Practice Management Full time

    Product Support Specialist – CareStack About UsGood Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply...


  • Thiruvananthapuram, Kerala, India Risenbro Innoace Private Limited Full time

    **Job Role**: Retail Sales Associate **Job Location**: Trivandrum - Kerala **Salary**: 12,500 Plus food and accommodation, Pick and Drop Facility to office. Plus highest incentives. **Office Timing**: 9 hours per Day **Off Days**:Weekly One Off **Qualification**:10th Pass. - Ensure high levels of customer satisfaction through excellent sales service -...


  • Kochi, Kerala, India 33 Holdings Global Full time

    To promptly respond to the calls and resolving the Query as per the need - Develop objectives for the call center’s day-to-day activities. - Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended. - Work effectively and perform annually or on an at-need basis. - Answer all incoming calls and route them to the...


  • Thiruvananthapuram, India Yarab Technologies Private Ltd Full time

    We are looking for a self-motivated and reliable individual, with a genuine passion for customer service. We want to deliver great customer service to all our UK customers. Our Advisors are the focal point for our customers to help manage and resolve their queries. You’ll play a vital role in providing effective and efficient solutions for our...


  • Kochi, Kerala, India 33 Holdings Global Full time

    **Walk in Interview Timing - Monday To Saturday 11Am to 3:00 PM** **Interview Venue**: **33 Holdings Global 49/195 A2 First Floor, Raghavan Pillai Memorial Building,Near Punnakkal Post Office, Elamakkara, Kochi, Kerala 682026** - To promptly respond to the calls and resolving the Query as per the need - Develop objectives for the call center’s day-to-day...


  • Thiruvananthapuram, Kerala, India Element Engineers India Full time

    About the Role Element Engineers India is looking for a member to join the IT Desktop Support team to support both our local office staff and remote employees. This role will be responsible for supporting both in office and remote employees, focusing on our India & Canada based teams, but able to support general requests for people outside of this zone as...


  • Kochi, Kerala, India The Loanguru.in Full time

    * Customer Engagement Excellence: - Serve as a knowledgeable resource, addressing inquiries, offering tailored solutions, and ensuring customer satisfaction. - Effectively handle customer concerns and complaints, ensuring swift resolutions that uphold a positive customer experience. - Retail Experience Support: - Collaborate seamlessly with the retail team...


  • Kochi, Kerala, India The Loanguru.in Full time

    * Customer Engagement Excellence: - Serve as a knowledgeable resource, addressing inquiries, offering tailored solutions, and ensuring customer satisfaction. - Effectively handle customer concerns and complaints, ensuring swift resolutions that uphold a positive customer experience. - Retail Experience Support: - Collaborate seamlessly with the retail team...


  • Thiruvananthapuram, Kerala, India Connecting2Work HR Solutions Full time

    Maintaining a high level of knowledge about the company's products and services. - Providing feedback to the management team on customer needs and trends. - Contributing to the development of customer support policies and procedures. **Qualifications**: - Bachelor's degree in a relevant field - **Minimum of 2 years of experience in customer service or...


  • Kochi, Kerala, India RedTeam Hacker Academy Full time

    Providing information about products and services, resolving customer complaints, and addressing customer issues. - Maintaining excellent levels of Quality, quantity and Customer satisfaction scores - Meet Productivity, Quality and sales targets consistently - Collaborating with other departments to address and resolve customer issues, such as sales,...


  • Thiruvananthapuram, India Guidehouse Full time

    Job Family:GIC Process (India)Travel Required:NoneClearance Required:NoneDesignation –Senior AssociateOverview:PRIMAY DUTIES AND RESPONSIBILITIESPerforms customer due diligence reviews and seeks to mitigate risks associated to customers risk profile. They apply research and analytic techniques to digest complex information sets to make logical and...


  • Calicut, Kerala, India AROOHA TRAVEL AND TOURISM Full time

    Job Title: Customer Support Executive (Female) **Job Description**: Key Responsibilities: Resolve customer complaints and issues efficiently and courteously. Provide accurate information about products, services, and policies to customers. Escalate complex issues to the appropriate department for resolution. Keep accurate records of customer interactions...


  • Thrissur, Kerala, India Brilfox Full time

    Urgently looking for a Customer Support Executive in Kuttanellur, Thrissur - Should have experience in target based work - Salary: 15k to 20k - Time: 9am to 5:30pm For more details please contact 7902478990 Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person **Speak with the employer** +91 7902478990

  • Front Desk Associate

    4 weeks ago


    Sasthamangalam, Thiruvananthapuram, Kerala, India Work Cast Private Limited Full time

    **About Us**: As a Front Desk Associate at Trial Bench, you are not just a receptionist; you are the heartbeat of our community. You will be the first point of contact for members, guests, and visitors, embodying our values of hospitality, professionalism, and inclusivity. **Responsibilities**: - Greet and welcome members, guests, and visitors with warmth...


  • Thrissur, Kerala, India CANAPPROVE CONSULTANCY SERVICES PRIVATE LIMITED Full time

    Job description Telecalling - Identify prospective clients who wish to Immigrate to Canada, Australia, and Quebec. - Provide information, guidance, and support to clients regarding the immigration process. - Convert the call to the Sales Department. - Ability to work as a team. - Good learning and presentation skills. - **Other Criteria**: - Preferred only...