Customer Care Executive- Us Voice

2 months ago


Thiruvananthapuram Kerala, India Connecting2Work HR Solutions Full time

Maintaining a high level of knowledge about the company's products and services.
- Providing feedback to the management team on customer needs and trends.
- Contributing to the development of customer support policies and procedures.

**Qualifications**:

- Bachelor's degree in a relevant field
- **Minimum of 2 years of experience in customer service or support.**
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with customer support software and tools.
- Ability to work independently as well as part of a team.
- Flexibility to work in different shifts including weekends and holidays.
- Experience with customer service.
- Product & Market knowledge.
- Documentation skills.
- Phone skills, including conflict resolution.
- Multi-tasking.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Monday to Friday
- Night shift
- US shift
- Weekend availability

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- International voice process: 2 years (required)
- Customer service: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person



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