Product Support Specialist
2 months ago
Product Support Specialist – CareStack
About Us
Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry.
CareStack™ is a venture funded by the same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises.
We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.
Responsibilities
- Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to be able to support external stakeholders of the software platform.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with the team.
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing team
- Should be ready to work in US shift timing
Skills and Qualifications
- Graduates in any discipline with excellent verbal and written communication skills
- Experience as a First line Technical/Product Support Specialist or similar role
- Good analytical, problem-solving and system thinking ability
- Familiar with healthcare Industry will be a plus
- Experience using help desk software and remote support tools
- System knowledge of Enterprise ERP and CRM applications
- Self-starter and a good team player with the ability to multitask in a high-pressure, fast-paced environment
Location
- Trivandrum
-
Thiruvananthapuram, India CareStack™ - Dental Practice Management Full timeProduct Support Specialist – CareStackAbout UsGood Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply...
-
Business Analyst
5 days ago
thiruvananthapuram, India CONNECTING 2 WORK Full timeJob Description Job Description We are looking for talented and self-driven person as our Business Analyst to work with our product development team and with our customers to provide on-time product support and hand-holding. Those who are interested, please go through our job requirement below. Key Responsibilities Manage SaaS...
-
Product Specialist
4 days ago
Thiruvananthapuram, India Nissan Motor Full timeWe are seeking a highly skilled, CORNERSTONE product specialist to join our dynamic team. CORNERSTONE product specialist will responsible for assisting the Nissan digital & Nisaan global Leaning teams with configurations & platform maintenance , upgrades, releases. This role will require support covering all ownership and maintenance of the CSDO platform...
-
Product Specialist
4 days ago
thiruvananthapuram, India Nissan Motor Full timeWe are seeking a highly skilled, CORNERSTONE product specialist to join our dynamic team. CORNERSTONE product specialist will responsible for assisting the Nissan digital & Nisaan global Leaning teams with configurations & platform maintenance , upgrades, releases. This role will require support covering all ownership and maintenance of the CSDO platform...
-
Associate Ii
1 month ago
Thiruvananthapuram, India UST Full timeRole Proficiency: Outcomes: - Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support - Effectively interact with other stakeholders through all channels; articulating their inputs - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Mentor...
-
Associate Ii
1 month ago
Thiruvananthapuram, India UST Full timeRole Proficiency: Outcomes: - Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support - Effectively interact with other stakeholders through all channels; articulating their inputs - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Mentor...
-
Associate Iii
1 month ago
Thiruvananthapuram, India UST Full timeRole Proficiency: Outcomes: - Identify the problem patterns and suggest better resolution techniques - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Assist Lead 1 - Production Support on troubleshooting and Issue resolution; begin demonstrating Lead 1 capabilities in making critical decisions -...
-
Infrastructure Support Specialist
2 weeks ago
thiruvananthapuram, India KniTT Full timeJob Summary:Servers & Storage Administration; Performance Optimization; Security patching; Active Directory Administration; Email Services Management-O365; Data Management and Recovery; Backup and Restoration; Disaster Recovery; Implementation of Infrastructure Support tools. Responsible for the whole infrastructure proactive and reactive support.Job...
-
Infrastructure Support Specialist
2 weeks ago
Thiruvananthapuram, India KniTT Full timeJob Summary: Servers & Storage Administration; Performance Optimization; Security patching; Active Directory Administration; Email Services Management-O365; Data Management and Recovery; Backup and Restoration; Disaster Recovery; Implementation of Infrastructure Support tools. Responsible for the whole infrastructure proactive and reactive support. Job...
-
Infrastructure Support Specialist
2 weeks ago
Thiruvananthapuram, India KniTT Full timeJob Summary: Servers & Storage Administration; Performance Optimization; Security patching; Active Directory Administration; Email Services Management-O365; Data Management and Recovery; Backup and Restoration; Disaster Recovery; Implementation of Infrastructure Support tools. Responsible for the whole infrastructure proactive and reactive support.Job...
-
Infrastructure Support Specialist
2 weeks ago
Thiruvananthapuram, India KniTT Full timeJob Summary: Servers & Storage Administration; Performance Optimization; Security patching; Active Directory Administration; Email Services Management-O365; Data Management and Recovery; Backup and Restoration; Disaster Recovery; Implementation of Infrastructure Support tools. Responsible for the whole infrastructure proactive and reactive support.Job...
-
Product Specalist
8 hours ago
Thiruvananthapuram, India Nissan Full timeWe are seeking a highly skilled, CORNERSTONE product specialist to join our dynamic team. CORNERSTONE product specialist will responsible for assisting the Nissan digital & Nisaan global Leaning teams with configurations & platform maintenance, upgrades, releases. This role will require support covering all ownership and maintenance of the CSDO platform...
-
Associate I
4 weeks ago
Thiruvananthapuram, India UST Full timeRole Proficiency: Outcomes: - Ensure that requests for support are properly logged and resolved as per the Service Level Agreements according to agreed standards and procedures - Identify and report opportunities to improve efficiency and quality (e.g. Repeatable processes that can be automated) - Learn business domain and system domain; individually and as...
-
Manager, Enterprise Support
4 weeks ago
Thiruvananthapuram, India Infoblox Full timeDescription It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are...
-
Manager, Enterprise Support
4 weeks ago
thiruvananthapuram, India Infoblox Full timeDescription It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that...
-
Financial Application Support
4 weeks ago
Thiruvananthapuram, India Founding Minds Full time**About Founding Minds**: Founding Minds started as a technology incubator in 2008. Through the years, we have helped incubate technologies and products for our customers, driven IP creation exercises, funded several startups and led process initiatives. We have built a loyal customer and employee base that resonates with our core values - agility,...
-
Onboarding Specialist
4 weeks ago
thiruvananthapuram, India CareStack™ - Dental Practice Management Full timeOnboarding SpecialistQualification : Graduate in any disciplineExperience : 2-3 yrsSkillsMust haves : Hands on experience in any MIS platform, MS Office, Excellent CommunicationGood to haves : Advanced knowledge in excel, bi tools, analyticsResponsibilities :Onboarding Implementation:Guide clients through the onboarding process, explaining the steps involved...
-
Supervisor, Enterprise Support
1 month ago
Thiruvananthapuram, India Infoblox Full timeDescription It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that...
-
Quality Assurance Specialist
2 months ago
thiruvananthapuram, India CONNECTING 2 WORK Full timeResponsibilities: Perform testing of products to ensure the quality deliverable. Gather and organize statistical quality data Performing routine inspections and quality tests. Identifying and resolving workflow and production issues. Elaborate, recommend and oversee improvement actions Report on results of quality activities Ensuring...
-
Supervisor, Enterprise Support
1 month ago
thiruvananthapuram, India Infoblox Full timeDescription It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences...