Associate I

Job Family:EBO General (India)Travel Required:Up to 10%Clearance Required:NoneWhat You Will Do: Plans, monitors, direct and evaluate Associates production. Ensures that schedules are met and communicates with VP, and Associates Operations if situations occur that hinder meeting deadlines.   If system issues or other emergencies delay Associates,...

Role Proficiency: A Voice Associate Able to independently take customer support calls effectively and efficiently ;follow the SOPs to complete the process and endeavour to resolve the issue handle some escalated issues or escalate to a more knowledgeable person to resolve in alignment with SLAs and assists Lead I - BPM.rnA Data Associate should independently...

0 - 2 Years- 2 Openings- Trivandrum**Role description**: Role Proficiency: A Voice Associate should under continuous guidance be able to take customer support calls effectively and efficiently; follow the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data...

Role Proficiency:Provide day-to-day Talent Acquisition support to Projects/Accounts under constant supervision.Outcomes: Understand job requisition and skills requirements within area of responsibility Assist in sourcing administrative activities maintaining database and paperwork of hiring activities/prerequisites Screen applicants to evaluate if they meet...

Role Proficiency:Outcomes: Ensure that requests for support are properly logged and resolved as per the Service Level Agreements according to agreed standards and procedures Identify and report opportunities to improve efficiency and quality (e.g. Repeatable processes that can be automated) Learn business domain and system domain; individually and as...

Role Proficiency: Leverage expertise in a technology area (e.g. Infromatica Transformation Terradata data warehouse Hadoop Analytics) Responsible for Architecture for a small/mid-size projects. Outcomes: - Implement either data extract and transformation a data warehouse (ETL Data Extracts Data Load Logic Mapping Work Flows stored procedures data...

Job Family:Payment Automation General (India)Travel Required:NoneClearance Required:NoneWhat You Will Do:Verify data and correct data where necessary• Obtain further information for incomplete documents• Enter data from source documents into prescribed formatShall understand and abide by the organizations’ information security policy and protect the...

Role Proficiency: Outcomes: - Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support - Effectively interact with other stakeholders through all channels; articulating their inputs - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Mentor...

Role Proficiency: Outcomes: - Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support - Effectively interact with other stakeholders through all channels; articulating their inputs - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Mentor...

Role Proficiency: Provide day-to-day Talent Acquisition support to Projects/Accounts under constant supervision. Outcomes: - Understand job requisition and skills requirements within area of responsibility - Assist in sourcing administrative activities maintaining database and paperwork of hiring activities/prerequisites - Screen applicants to evaluate if...

Role Proficiency:Outcomes: Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support Effectively interact with other stakeholders through all channels; articulating their inputs Optimise efficiency cost and quality by identifying opportunities for automation/process improvements Mentor Trainee...

Role Proficiency:Outcomes: Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support Effectively interact with other stakeholders through all channels; articulating their inputs Optimise efficiency cost and quality by identifying opportunities for automation/process improvements Mentor Trainee...

Role Proficiency: Outcomes: - Identify the problem patterns and suggest better resolution techniques - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Assist Lead 1 - Production Support on troubleshooting and Issue resolution; begin demonstrating Lead 1 capabilities in making critical decisions -...

Role Proficiency: Outcomes: - Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support - Effectively interact with other stakeholders through all channels; articulating their inputs - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Mentor...

Job Family:EBO Accounts Receivable (India)Travel Required:NoneClearance Required:NoneWhat You Will Do:The Lead Accounts Receivable Analyst performs account review and claims follow-up on outstanding accounts. Analyst is responsible resubmitting claims, contacting insurance companies, analyzing remittances and taking appropriate action on rejections and...

Job Family:EBO Accounts Receivable (India)Travel Required:NoneClearance Required:NoneWhat You Will Do:The Senior Accounts Receivable Analyst performs account review and claims follow-up on outstanding accounts. Analyst is responsible resubmitting claims, contacting insurance companies, analyzing remittances and taking appropriate action on rejections and...

Role Proficiency:Outcomes: Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support Effectively interact with other stakeholders through all channels; articulating their inputs Optimise efficiency cost and quality by identifying opportunities for automation/process improvements Mentor Trainee...

**About PlayShifu**: PlayShifu is one of the fastest growing technology startups that creates AR-powered educational toys. “I wish I had them in my childhood” is the most common thought when one comes across our award-winning products. We are building our brand in multiple geographies while aggressively working on multiple marketing channels to acquire...

Role Proficiency: Follow the runbook/SOP to monitor track and co-ordinate to closure incidents/service requests Outcomes: 1) Provide day to day monitoring support for respective work streams (NOC SOC)2) Work on incidents and SRs pertaining to respective work streams3) Track co-ordinate and close incidents and service requires according agreed service...

Role Proficiency: Follow the runbook/SOP to monitor track and co-ordinate to closure incidents/service requests Outcomes: 1) Provide day to day monitoring support for respective work streams (NOC SOC)2) Work on incidents and SRs pertaining to respective work streams3) Track co-ordinate and close incidents and service requires according agreed service...