Key Account Executive
6 months ago
Location: Noida
**Responsibilities**:
- Maintaining a deep knowledge of company products and services.
- Building and maintaining profitable relationships with key customers to ensure recurring orders.
- Identifying clients' needs and requirements and proposing suitable solutions.
- Ensuring timely fulfillment of Order Management responsibilities which include Order Fulfilment, Payment Recovery, Return & Exchange, Price Updates
- Managing Payment & Ledger by maintaining records on Payment inflow & outflows in all the key accounts and ensuring regular cash flows, timely payments and avoiding cases of bad debts.
- Resolving daily customer complaints throughout the fulfilment cycle in timely manner.
- Scheduling tech adoption training sessions for new accounts.
- Ensuring Customer Satisfaction.
**Requirements**:
- Experience as a relationship manager, customer service, or a similar role.
- Ability to build and maintain strong client relationships.
- Strong interpersonal skills and ability to build and maintain relationships
- Good conflict resolution and problem-solving skills.
- Ability to think logically & strategically
- Good written & verbal communication skills
- Team player
- Customer-orientation
Qualifications:
- Graduate / Post graduate in any stream
- Proficient in Microsoft Office.
What We Do:
SupplyNote from the Adcount Technologies Pvt Ltd umbrella is a tech-startup that provides software and service solutions to food businesses, like restaurants, cloud kitchens, patisseries and alike. Our primary objective is to manage their supply chain and backend needs. We are currently present in over 2000+ outlets across 60 cities in India while we are also in the process of catering to the global market. Some of our major client brands include Biryani by Kilo, Nazeer’s food, Blue,Tokai, Burgrill, Natural’s, Wat-a-burger etc.
Our Team:
Founded by IIT Kanpur alumni, we are a team of passionate entrepreneurial individuals committed to making Restaurateur’s life easy. Having worked in the F&B industry for 7 years, our team truly understands the nuances of an efficient supply chain that results in the best quality eating experiences for end consumers. We have already impacted 2000+ outlets across India through our SaaS solution and our mission is to impact 100,000 restaurant outlets globally in the coming 5 years with the unique mix of SaaS-based e-commerce platforms.
We are food enthusiasts, we love to experiment, we take failures as learnings, and we celebrate even minor successes with joy. Believing that we are only as good as the quality of our people, we are always looking for the most talented and skilled teammates.
Cultural Fitment:
- Drive to take initiatives with a deep sense of responsibility
- Comfortable with ambiguity and quick changes
- Super curious nature and ask the right questions
- People and team orientation while solving any problems
- Technology first approach with first principal thinking
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