Help Desk Representative
6 days ago
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Key Responsibilities:
- Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools.
- Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem
- Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information.
- Escalate customer problems both internally and externally, when required, according to defined escalation paths.
- Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents.
- Requires rotation in work hours involving weekend, holiday or extended hours.
Mandatory: _education qualifications, years of experience, relevant years of experience, mandatory technical skill sets_
- Graduate / High School Diploma (from any stream).
- 0-1 years related experience. Preferably from the ATM industry (Banking/ATM MSP).
- Basic understanding of ATM fault Management & call management procedures.
- Basic PC/Microsoft Office skills and telephone skills.
- Good Soft skills & Interpersonal skills (verbal & written) is a must.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
-
Resort Help Desk
7 months ago
Nashik, Maharashtra, India Paradigm Consultancies Full timeWE ARE HIRING Job designation: - Resort Help Desk Job location: - Nashik, Maharashtra **Salary**: - 15,000- 20,000 per month **Experience**: - Total experience: - 5 years of experience in customer service, preferably in a resort or hotel setting. - Minimum experience: - 2-3 years of customer service experience. Education: - High school diploma or...
-
Help Desk Support
6 months ago
Mumbai, Maharashtra, India CARE INFOTECH Full timeHelp Desk Support Required Help Desk Specialist responsibilities include: - Providing first level contact and convey resolutions to customer issues - Properly escalating unresolved queries to the next level of support - Tracking, routing and redirecting problems to correct resources **Responsibilities**: - Provide first level contact and convey...
-
Help Desk Representative
6 months ago
Mumbai, India NCR Atleos Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job title: Help desk representative. Key...
-
Help Desk
6 months ago
Hadapsar, Pune, Maharashtra, India Sanpurple Inc Full time**Help desk** **Experience**: 2-3 years in customer service, incl. calling. Must be fluent in Marathi. **Responsibilities**: Handle 80-90 calls/day, troubleshoot issues, maintain records, collaborate with teams. **Requirements**: - Ability to work in a fast-paced environment. - Strong communication specifically Marathi. - Proficiency with Advance excel...
-
Help Desk Executive
7 months ago
Mumbai, Maharashtra, India Cushman & Wakefield Full time**Job Title** Help desk executive **Job Description Summary** **Job Description
-
Help Desk
6 months ago
Hadapsar, Pune, Maharashtra, India Sanpurple Inc Full time**Help desk** **Experience**: 2-3 years in customer service, incl. calling. **Must be fluent in Marathi and Advance Excel.** **Responsibilities**: Handle 80-90 calls/day, troubleshoot issues, maintain records, collaborate with teams. **Requirements**: - Ability to work in a fast-paced environment. - **Strong communication specifically Marathi.**: -...
-
Help Desk Specialist
2 months ago
Mumbai, India HRFA Global Solutions LLP Full timework location: DombivaliWe are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firms front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is...
-
Help Desk
2 months ago
Mumbai Suburban, India Outworks Solutions Private Ltd. Full timeCompany OverviewOutworks Solutions Private Ltd. is a 17-year-old company and a leader in IT Staffing, Software Consulting, and IT Infrastructure Managed Services. With headquarters in CA, USA, and international offices across UK, Malaysia, and Hongkong, we have a strong global presence. In India, we have our corporate office at Noida, with branch offices at...
-
Help Desk Support
6 months ago
Mumbai, Maharashtra, India CARE INFOTECH Full timeResponsibilities - Provide first level contact and convey resolutions to customer issues - Properly escalate unresolved queries to the next level of support - Track, route and redirect problems to correct resources - Update customer data and produce activity reports - Walk customers through problem solving process - Follow up with customers, provide feedback...
-
IT Help Desk/service Desk-mumbai-females
6 months ago
Mumbai, Maharashtra, India Konverge Technologies Private Limited Full time**Company Profile**: Konverge Technologies Pvt Limited is a leading player in networking, computing, messaging & collaboration. Konverge is uniquely positioned to deliver end-to-end IT Infrastructure solutions and services. **Location**: - Airoli and Goregoan. Please find the below JD: - Should have fair knowledge of IT Help desk/service desk role. Good...
-
Help Desk
3 months ago
Hinjewadi, Pune, Maharashtra, India Kasturi Housing Pvt Ltd Full time**Key Responsibilities**: - Document and track issues using systems - Escalate complex issues to appropriate teams as necessary. - Assist with user account management and access issues. - Collaborate with team members to improve service process **Qualifications**: - Bachelor’s degree - Previous experience in a help desk or customer support role. -...
-
IT Help Desk
6 months ago
Lower Parel, Mumbai, Maharashtra, India Regan Network Hr Solutions Full timeDuties & Responsibilities: - Provide technical assistance with computer hardware and software - Resolve issues for staff via phone, in person, or electronically - Log bugs and enhancement requests - Perform hardware and software installations, configurations and updates as needed - Resolve technical issues in a timely manner using available resources within...
-
Help Desk Specialist
3 weeks ago
Mumbai, Maharashtra, India Protera Full timeJob OverviewWe are seeking a highly skilled Help Desk Specialist to join our team at Protera Technologies. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Estimated Salary Range:Rupees 6-8 lakhs per annum based on experience and qualifications.About the RoleAs a...
-
Customer Help Desk Support Executive
6 months ago
Mumbai, India Adwance Tech Techology Pvt. Ltd. Full time**Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual...
-
Front Desk Representative
6 months ago
Jogeshwari West, Mumbai, Maharashtra, India Naren Kuwadekar & Associates Full timeRole Description This is a full-time on-site role for a Front Desk Representative located in Mumbai. The Front Desk Representative will be responsible for various day-to-day tasks including phone etiquette, receptionist duties, customer service, and reservations. **Qualifications**: - Excellent phone etiquette, communication, and customer service skills -...
-
Help Desk Officer
6 months ago
Dadar, Mumbai, Maharashtra, India Sumeru EnTiger Pvt Ltd. Full timeThis profile requires him/her to work closely with the Delivery Team to manage relationships with clients. **Duties** - Building and maintaining relationships with clients and key personnel within customer companies - Letting customers know about other products of the company offers. - Attending meetings with clients to build relationships with existing...
-
Vendor Help Desk- Executive
1 month ago
Churchgate, Mumbai, Maharashtra, India HSAG Full time**Vendor Help Desk - Executive**: **Job Profile** - Managing travel reimbursement claims of employees. - Preparing monthly and weekly MIS report of unpaid invoices and present it to the management. - Check invoices status and follow up with the respective department to move it to the next level. - Prepare MSME report and ensure to honor the invoices before...
-
Help Desk Associate
3 weeks ago
Mumbai, Maharashtra, India HR Yaar Full timeCompany Overview"> HR Yaar is a dynamic and fast-growing company that values innovation, teamwork, and customer satisfaction.">Salary"> The estimated salary for this role is ₹200,000 per annum, depending on experience and qualifications.">Job Description"> As a Help Desk Associate at HR Yaar, you will be responsible for handling...
-
Help Desk Automation Specialist
2 weeks ago
Mumbai, Maharashtra, India Lenovo Full timeAbout LenovoLenovo is a leading technology company that values innovation and customer satisfaction.Job OverviewThis role is focused on automating Help Desk processes to improve efficiency and reduce response times.Key ResponsibilitiesThe successful candidate will be responsible for:Designing and implementing automation solutions using various...
-
Front Desk Representative
6 months ago
Kamothe, Navi Mumbai, Maharashtra, India MIPL Full timeKeep front desk clean, tidy and supplied with all the necessary supplies Greet, communicate with and welcome guests Answer all the customers' questions and address their complaints Answer all incoming calls, redirect them when needed Receive letters, packages and send them to appropriate destination Prepare and manage outgoing mail Monitor office...