Help Desk Support

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

Responsibilities - Provide first level contact and convey resolutions to customer issues - Properly escalate unresolved queries to the next level of support - Track, route and redirect problems to correct resources - Update customer data and produce activity reports - Walk customers through problem solving process - Follow up with customers, provide feedback...

Engineers need to make the best use of help desk software to be always be informed about the status of user requests. A help desk software consists of three main components: Ticket Management, Automation Suite, and Reporting and Optimization. **Responsibilities**: Included in the Service Desk Engineers tasks are installing, upgrading, supporting, and...

**About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

Helpdesk L1 (5 Positions) Location: Belapur, Navi Mumbai Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA with minimum 1 year of in-scope solutions experience in the field of Banking IT domain / support of related solutions Should be skilled in following: Knowledge of Finacle Menu Options (CBS 7.0.25/ UBS version 10.2.18),...

**Position Name -** **IT Help Desk Technician** **Location - **Mumbai** **Experience Range -** 4-7 years** **Mandatory Requirement**: - Skilled and customer-oriented IT Help Desk Technician - Responsible for providing technical support and assistance to our employees and resolving - Primary goal will be to ensure that all IT systems and equipment are...

We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

**Help desk** **Experience**: 2-3 years in customer service, incl. calling. Must be fluent in Marathi. **Responsibilities**: Handle 80-90 calls/day, troubleshoot issues, maintain records, collaborate with teams. **Requirements**: - Ability to work in a fast-paced environment. - Strong communication specifically Marathi. - Proficiency with Advance excel...

Job OverviewWe are seeking a highly motivated and detail-oriented Help Desk IT Support Professional to join our team at Cloud Counselage Pvt Ltd. As a key member of our IT support team, you will be responsible for providing technical assistance to end-users, resolving hardware, software, and network issues, and maintaining the knowledge base.Key...

**Company Profile**: Konverge Technologies Pvt Limited is a leading player in networking, computing, messaging & collaboration. Konverge is uniquely positioned to deliver end-to-end IT Infrastructure solutions and services. **Location**: - Airoli and Goregoan. Please find the below JD: - Should have fair knowledge of IT Help desk/service desk role. Good...

**Key Responsibilities**: - Document and track issues using systems - Escalate complex issues to appropriate teams as necessary. - Assist with user account management and access issues. - Collaborate with team members to improve service process **Qualifications**: - Bachelor’s degree - Previous experience in a help desk or customer support role. -...

**Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual...

Duties & Responsibilities: - Provide technical assistance with computer hardware and software - Resolve issues for staff via phone, in person, or electronically - Log bugs and enhancement requests - Perform hardware and software installations, configurations and updates as needed - Resolve technical issues in a timely manner using available resources within...

Any graduate female with knlowlage of heldesk experince in hardware/ software industry. Location : vikhroli, Mumbai Exp: 1 years as helpdesk will prefered **Essential Job Functions** 1.Incident Management 2.Team Management 3.Communication skills 4.Provide Remote Support - L1 Calls 5.Escalate the Issues 6.Report Management 7.Training Staff /...

This profile requires him/her to work closely with the Delivery Team to manage relationships with clients. **Duties** - Building and maintaining relationships with clients and key personnel within customer companies - Letting customers know about other products of the company offers. - Attending meetings with clients to build relationships with existing...

Job Openings Job Location: Powai Salary upto 33,000 in hand (Hike will be given based on experience and current CTC) Applicant should be a graduate with good Communication Skills and should have relevant experience in handling help desk operations **Salary**: ₹400,000.00 per year **Benefits**: - Provident Fund Schedule: - Day shift Supplemental...

Candidates should be comfortable working in Rotational shifts including Night shifts.Position- IT Helpdesk InternPRIMARY RESPONSIBILITIES1. Level 1 support for PC client issues, Security hardening/policy related issues.2. Provide information on IT processes, general how-to queries related to security policies and procedures.3. When a problem is reported, the...

**Helpdesk Support (B.Sc. IT, BCA, B.Com (CA) with SQL/PL SQL Certification - Fresher)** **Position**: Helpdesk Support **Qualification**: B.Sc. IT, BCA, B.Com (CA) with SQL/PL SQL Certification **Experience**: Fresher - Troubleshoot and resolve hardware and software issues, network connectivity, and database-related problems. - Assist in database...

Job Openings with MNC Job Location: Powai Salary range upto 4.20 LPA Rotational shifts with night shifts are included. Applicant should be a graduate with good Communication Skills in English and should have at least 2 to 3 years of experience in handling Help Desk Operations. Kindly forward your update resume Pay: Up to ₹420,000.00 per...

Candidates should be comfortable working in Rotational shifts including Night shifts.Position- IT Helpdesk InternPRIMARY RESPONSIBILITIES1. Level 1 support for PC client issues, Security hardening/policy related issues.2. Provide information on IT processes, general how-to queries related to security policies and procedures.3. When a problem is reported, the...