Help Desk Officer

3 months ago


Dadar Mumbai Maharashtra, India Sumeru EnTiger Pvt Ltd. Full time

This profile requires him/her to work closely with the Delivery Team to manage relationships with clients.

**Duties**
- Building and maintaining relationships with clients and key personnel within customer companies
- Letting customers know about other products of the company offers.
- Attending meetings with clients to build relationships with existing accounts.
- Escalating and resolving areas of concern as raised by clients.
- Monitoring company performance against service level agreements and flagging potential issues.
- Excellent communication and listening skills
- The ability to explain complex information clearly and simply

**What we are looking for.**
- Graduate
- Is Good with MS Excel
- **Must have very good communication skills**
- Strong interpersonal skills and an ability to build rapport with customers.
- Hardworking with a strong work ethics.
- Previous experience working in client engagement or a track record of managing client relationships.

Job Responsibilities:
Providing the highest level of customer service, and developing lasting customer relationships.
They need to maintain a strong working knowledge of the company's products and services.
Maximize customer satisfaction by quickly responding to customers’ queries, resolution of problems, providing help desk support and technical advice.
Implement company's productivity, quality, and customer-service standards.
Enforce company vision, policies and procedures.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift

Application Question(s):

- Are you ready to travel to Dadar West every day?

**Experience**:

- total work: 2 years (preferred)

Work Location: In person


  • Help Desk Support

    4 months ago


    Mumbai, Maharashtra, India CARE INFOTECH Full time

    Help Desk Support Required Help Desk Specialist responsibilities include: - Providing first level contact and convey resolutions to customer issues - Properly escalating unresolved queries to the next level of support - Tracking, routing and redirecting problems to correct resources **Responsibilities**: - Provide first level contact and convey...


  • Mumbai, India Zoof Software Solutions Full time

    We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

  • Front Desk Officer

    4 months ago


    Dadar, Mumbai, Maharashtra, India Rajshree Yoga Multi Therapy Centre For Weight & Health, Since 1994 Full time

    Job Description: Administrative and Front Desk executive We are seeking an organized individual to fulfill the role of Administrative and Front Desk executive. This position plays a crucial role in ensuring smooth operations and excellent customer service at our front desk. **Responsibilities**: - Manage the front desk operations, including greeting...

  • Front Desk Officer

    3 months ago


    Dadar, Mumbai, Maharashtra, India Rajshree Yoga Multi Therapy Centre For Weight & Health, Since 1994 Full time

    Job Description: Administrative and Front Desk executive We are seeking an organized individual to fulfill the role of Administrative and Front Desk executive. This position plays a crucial role in ensuring smooth operations and excellent customer service at our front desk. **Responsibilities**: - Manage the front desk operations, including greeting...

  • Resort Help Desk

    4 months ago


    Nashik, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Resort Help Desk Job location: - Nashik, Maharashtra **Salary**: - 15,000- 20,000 per month **Experience**: - Total experience: - 5 years of experience in customer service, preferably in a resort or hotel setting. - Minimum experience: - 2-3 years of customer service experience. Education: - High school diploma or...

  • Help Desk

    3 months ago


    Hadapsar, Pune, Maharashtra, India Sanpurple Inc Full time

    **Help desk** **Experience**: 2-3 years in customer service, incl. calling. Must be fluent in Marathi. **Responsibilities**: Handle 80-90 calls/day, troubleshoot issues, maintain records, collaborate with teams. **Requirements**: - Ability to work in a fast-paced environment. - Strong communication specifically Marathi. - Proficiency with Advance excel...

  • Help Desk Executive

    4 months ago


    Mumbai, Maharashtra, India Cushman & Wakefield Full time

    **Job Title** Help desk executive **Job Description Summary** **Job Description


  • Mumbai, India SKS Enterpprise Full time

    **Position Name -** **IT Help Desk Technician** **Location - **Mumbai** **Experience Range -** 4-7 years** **Mandatory Requirement**: - Skilled and customer-oriented IT Help Desk Technician - Responsible for providing technical support and assistance to our employees and resolving - Primary goal will be to ensure that all IT systems and equipment are...

  • Help Desk

    3 months ago


    Hadapsar, Pune, Maharashtra, India Sanpurple Inc Full time

    **Help desk** **Experience**: 2-3 years in customer service, incl. calling. **Must be fluent in Marathi and Advance Excel.** **Responsibilities**: Handle 80-90 calls/day, troubleshoot issues, maintain records, collaborate with teams. **Requirements**: - Ability to work in a fast-paced environment. - **Strong communication specifically Marathi.**: -...

  • IT Help Desk

    4 months ago


    Lower Parel, Mumbai, Maharashtra, India Regan Network Hr Solutions Full time

    Duties & Responsibilities: - Provide technical assistance with computer hardware and software - Resolve issues for staff via phone, in person, or electronically - Log bugs and enhancement requests - Perform hardware and software installations, configurations and updates as needed - Resolve technical issues in a timely manner using available resources within...

  • Help Desk Support

    4 months ago


    Mumbai, Maharashtra, India CARE INFOTECH Full time

    Responsibilities - Provide first level contact and convey resolutions to customer issues - Properly escalate unresolved queries to the next level of support - Track, route and redirect problems to correct resources - Update customer data and produce activity reports - Walk customers through problem solving process - Follow up with customers, provide feedback...

  • Help Desk

    2 weeks ago


    Hinjewadi, Pune, Maharashtra, India Kasturi Housing Pvt Ltd Full time

    **Key Responsibilities**: - Document and track issues using systems - Escalate complex issues to appropriate teams as necessary. - Assist with user account management and access issues. - Collaborate with team members to improve service process **Qualifications**: - Bachelor’s degree - Previous experience in a help desk or customer support role. -...


  • Mumbai, Maharashtra, India Konverge Technologies Private Limited Full time

    **Company Profile**: Konverge Technologies Pvt Limited is a leading player in networking, computing, messaging & collaboration. Konverge is uniquely positioned to deliver end-to-end IT Infrastructure solutions and services. **Location**: - Airoli and Goregoan. Please find the below JD: - Should have fair knowledge of IT Help desk/service desk role. Good...


  • Dadar, Mumbai, Maharashtra, India Leisha HR and PR Solutions LLP Full time

    **Job Title** - Front Desk cum Admin Executive **Department** - Administration **Location** - Dadar East **Job Type** - Full Time **Experience** - Minimum 3 years. **Job Summary**: The **Front Desk cum Admin Executive** is the first point of contact for visitors and clients, and plays a vital role in maintaining an efficient and organized office...


  • Mumbai, India NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job title: Help desk representative. Key...

  • Help Desk Executive

    4 months ago


    Mumbai, India Crest Full time

    Overall Role Objective : Strategic Thinking & Leadership Effective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties.  Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities The Helpdesk Executive is responsible for...

  • Front Desk Officer

    4 months ago


    Vidyavihar, Mumbai, Maharashtra, India The Somaiya School Full time

    **Name of the position**: Front desk officer **Requisite qualification**: Graduation **Requisite experience**: 1 to 2 years (front office experience is mandatory) **Proposed salary range**: INR 20,000-25,000 pm **Job description (Role and Responsibilities)**: Ø Handling phone calls. Ø Handling enquiries of the parents. Ø Maintaining visitors’...

  • Front Desk Officer

    4 months ago


    Mumbai, Maharashtra, India Iraah Lifespaces Full time

    Proven Experience as Front Desk representative, agent or relevant position GRADUATE is a must Familiarity with Office Machines ( Eg. Fax, Printer etc) Knowledge of Basic Office Management & Bookkeeping Proficient In English ( Oral & Written) Excellent Knowledge of MS Office ( Especially Word & Excel) Strong Communication & Peoples Skills Good...

  • Technicianhelp Desk

    4 months ago


    Andheri, Mumbai, Maharashtra, India Mumbai Pro Realty Private Limited Full time

    **Responsibilities** - Perform remote troubleshooting through diagnostic techniques and pertinent question Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or...

  • Front Desk Officer

    4 months ago


    Ghansoli, Navi Mumbai, Maharashtra, India DigiHost Tech Solutions Pvt. Ltd. Full time

    Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc). Greet and Welcome guest. Answer questions and address any important message from clients or others and make sure the message is being delivered to the proper team/particular person. Receive letters, packages etc. and distribute them. Monitor office supplies and...