Technicianhelp Desk

**Responsibilities**
- Perform remote troubleshooting through diagnostic techniques and pertinent question Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Assign Calls to engineers.

**Requirements**:

- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field

**Role/Designation: Support/ Help Desk**
**Experience: 2 - 5 years**
**Salary Range: 15K -25K**
**Location: Andheri, Mumbai**

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Current Salary ?
- Expected Salary ?
- Days Take to Join ?
- Current Location ?

**Experience**:

- Technician help desk: 1 year (preferred)

**Language**:

- English (preferred)