Help Desk Automation Specialist

2 weeks ago


Mumbai, Maharashtra, India Lenovo Full time

About Lenovo

Lenovo is a leading technology company that values innovation and customer satisfaction.

Job Overview

This role is focused on automating Help Desk processes to improve efficiency and reduce response times.

Key Responsibilities

The successful candidate will be responsible for:

  • Designing and implementing automation solutions using various technologies;
  • Collaborating with cross-functional teams to identify areas for improvement;
  • Analyzing data to optimize process workflows;
  • Providing exceptional customer service and support;
  • Maintaining accurate records and reports;
  • Staying up-to-date with industry trends and emerging technologies.

Requirements

To succeed in this role, you will need:

  • A bachelor's degree in Computer Science or a related field;
  • At least 3 years of experience in Help Desk automation or a related field;
  • Strong technical skills, including proficiency in scripting languages and automation tools;
  • Excellent communication and interpersonal skills;
  • Able to work effectively in a team environment;
  • Flexible and adaptable to changing priorities and deadlines.

Benefits

We offer a competitive salary of $85,000 - $110,000 per year, depending on experience.

Other Information

This role is based in Mumbai, India, and requires frequent travel to other locations. We are an equal opportunities employer and welcome applications from diverse candidates.


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