Technical Jira Specialist Lead
4 weeks ago
About LRN Corporation
LRN Corporation is a global e-Learning provider with a presence across the world. We help organizations navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures.
Job Overview
We are seeking an experienced Technical Jira Specialist Lead to manage, configure, and optimize Jira environments. The ideal candidate will ensure smooth operations of Jira Software and Service Management tools, working closely with cross-functional teams to support workflows, projects, and service desks.
Key Responsibilities
- Configure, manage, and optimize Jira Software and Service Management instances.
- Customize workflows, issue types, custom fields, permissions, screens, notifications, and schemes.
- Manage user access and permissions, ensuring proper security and compliance.
- Configure and manage service desk projects, queues, SLAs, request types, and customer portals.
- Leverage Jira Automation, Script Runner, or other automation tools to streamline repetitive processes.
- Create and maintain custom reports and dashboards for stakeholders to track project and service desk metrics.
- Provide ongoing user support, troubleshooting, and training for Jira Software and Service Management users.
Requirements
- Proficiency in configuring and managing Jira workflows, custom fields, and screens.
- Experience in creating and managing dashboards, reports, and gadgets.
- Familiarity with ITIL and service management frameworks.
- Experience with integrations between Jira and third-party tools.
- Strong understanding of Agile and ITSM methodologies.
Estimated Salary: $85,000 - $115,000 per year
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