Technical Specialist
1 day ago
NTT DATA is seeking a seasoned Technical Specialist to join our team, providing expert-level technical support and service delivery for our clients. This is an exciting opportunity to work with a leading global innovator in business and technology services.
We offer a competitive salary of $90,000 - $120,000 per annum, commensurate with experience, plus a range of benefits including health insurance, retirement plan, and paid time off.
Job DescriptionThe Technical Specialist will be responsible for delivering high-quality technical services to clients, ensuring that their infrastructure is configured, installed, tested, and operational. This includes performing necessary checks, applying monitoring tools, and responding to alerts.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Assist in analyzing, assigning, and escalating support calls.
- Investigate third-line support calls assigned and identify the root cause of incidents and problems.
To succeed in this role, you will need:
- A Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Certifications relevant to the services provided, such as CCNP, CCIE, CISSP, VMware Certified Professional: Data Centre Virtualization, and AWS Certified Solutions Architect Associate.
- Seasoned experience handling complex cross-technology infrastructure.
- Working knowledge of ITIL processes.
- Experience working with vendors and/or 3rd parties.
NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. Our workplace values diversity and inclusion, and we provide opportunities for growth, belonging, and thriving.
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