Technical Account Specialist

14 hours ago


Mumbai, Maharashtra, India Vshr Unnati LLP Full time
Job Description

Vshr Unnati LLP is seeking a Technical Account Specialist to join our customer success team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Act as the primary point of contact for customers, addressing and resolving technical issues promptly.
  • Work closely with Product and Engineering teams to troubleshoot and resolve complex technical issues that impact the customer experience.
  • Provide guidance on best practices, product optimization, and alignment with customers' business objectives.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
  • 5+ years of experience in a customer success, solutions engineering, or similar role, preferably within a SaaS or B2B environment.
  • Experience with CRM tools to manage customer relationships and track engagement metrics.
Benefits
  • A competitive salary range of $140,000 - $200,000 per annum.
  • Opportunities for career growth and professional development.
  • A dynamic and collaborative work environment.


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