Service Coordinator
5 months ago
**Job Description: Service Coordinator**
**Brief**:
As a Service Coordinator at M/s Galaxy Online Power Systems Private Limited, you will be responsible for supporting the service team and ensuring the efficient handling of service requests, inquiries, and customer communication. Your role will be essential in maintaining positive customer relationships and optimizing our service operations.
**Key Responsibilities**:
**1. Service Request Management**:
i. Receive and log service requests from customers, sales teams, and other stakeholders. ii. Prioritize and schedule service appointments based on urgency and availability.
**2. Customer Communication**: i. Serve as a primary point of contact for customers, providing updates on service appointments and addressing inquiries. ii. Maintain clear and professional communication with clients, ensuring their needs are met.
**3. Service Team Support**:
i. Assist service technicians in coordinating appointments, dispatching resources, and providing necessary documentation and information. ii. Ensure service teams have the required tools and materials for their assignments.
**4. Documentation and Reporting**: i. Maintain accurate records of service requests, appointments, and service activities. ii. Prepare reports on service performance and customer feedback.
**5. Process Improvement**: i. Collaborate with the service manager to identify areas for process improvement and implement streamlined procedures.
**Qualifications**: i. Bachelor's degree or equivalent work experience. ii. Strong organizational and multitasking skills. iii. Excellent communication and interpersonal abilities. iv. Proficiency in using office software and scheduling tools. v. Ability to work effectively under pressure and meet deadlines. vi. Customer-focused mindset with a commitment to delivering exceptional service.
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Leave encashment
- Paid sick time
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 9310795439
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