Service Desk Coordinator

**Role Summary**: **Responsibilities**: - Accept calls assigned to Cybix bins. - Assign engineer and update Customer. - Connect with the Customer, and agree on the downtime for repair. - Get calls rescheduled if required. - Co-ordinate with the concerned team for spare parts - End to end tracking of calls till clEnd-to-endeive call report (CSO) scanned copy...

**Role Summary**: **Responsibilities**: - Accept calls assigned to Cybix bins. - Assign engineer and update Customer. - Connect with the Customer, and agree on the downtime for repair. - Get calls re-scheduled if required. - Co-ordinate with concerned team for spare parts - End to end tracking of calls till closure. - Receive call report (CSO) scanned copy...

Role Summary:Responsibilities: Accept calls assigned to Cybix bins. Assign engineer and update Customer. Connect with the Customer, and agree on the downtime for repair. Get calls rescheduled if required. Coordinate with concerned team for spare parts End to end tracking of calls till closure. Receive call report (CSO) scanned copy from engineers and update...

Role : International Technical Service Desk Experience : Minimum 2 years of experience in a International Technical Service Desk Skills : ITIL, Remote Support Location : Noida Shift : US Shift Salary : Upto 6 LPA **Salary**: Up to ₹600,000.00 per year **Benefits**: - Provident Fund Day range: - Monday to Friday Shift: - Night shift - US...

Provide telephone, email, chat, and remote desktop assistance for customers with questions and assistance on desktop operating systems and applications, including network connection troubleshooting and assistance to both internal office staff and the teleworking workforce.Receive and troubleshoot: issues escalated by Help Desk Analysts; issues received...

**Position Title**: IT Service Desk Technician II **Department**: Information Technology **Reports to**: Manager, Service Desk **Location**: Remote Position Narrative (Overview) - As the IT Service Desk Technician II, you will provide expertise in Information Technology to all employees. You will be responsible for resolving IT support requests as well...

Service Desk - Job requirements Prefer graduates in IT field with call taking experience. Acknowledging the tickets within 20 minutes of receipt Assigning the tickets and follow up with the Engineer / Vendor within 2 hours of acknowledgement of tickets and getting the ETA. Updating the client on the progress of the tickets without escalation Processes,...

Service Desk - Job requirements Prefer graduates in IT field with call taking experience. Acknowledging the tickets within 20 minutes of receipt Assigning the tickets and follow up with the Engineer / Vendor within 2 hours of acknowledgement of tickets and getting the ETA. Updating the client on the progress of the tickets without escalation Processes,...

Exceptional verbal and communication skillsUnparalleled Listening and Comprehension capabilitiesProven service industry front line experience with handling high value/critical customersAbility to keyboard to capture important details on a call for documentationResponsibilities:Should be handling Call / Chat / Email Support to end usersIdentifies issues...

Exceptional verbal and communication skillsUnparalleled Listening and Comprehension capabilitiesProven service industry front line experience with handling high value/critical customersAbility to keyboard to capture important details on a call for documentationResponsibilities:Should be handling Call / Chat / Email Support to end usersIdentifies issues...

Exceptional verbal and communication skillsUnparalleled Listening and Comprehension capabilitiesProven service industry front line experience with handling high value/critical customersAbility to keyboard to capture important details on a call for documentationResponsibilities:Should be handling Call / Chat / Email Support to end usersIdentifies issues...

Roles & Responsibilities Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels...

Answering employee requests and questions - Coordinate and delegate the task to the appropriate person of the team. - Update and keep employee records in check. - Can coordinate and organize with all the event related activities and work. - Help supervisors in assessing employee engagement and evaluation. - Responsible for analysing training needs,...

**INDUSTRY PREFERRED : MOBILE AND CONSUMER ELECTRONICS DURABLE** **PRIOR Experience in Electronic industry/ AMC / Extended Warranty** *Prior Experience in Handling Service Desk/ Helpdesk teams. *Attend customer complaints promptly *Log complaints with service Centre *Coordinate with service Centre for resolution *Verify spare parts issues *Ensure clear...

**INDUSTRY PREFERRED : MOBILE AND CONSUMER ELECTRONICS DURABLE** *Prior Experience in Handling Service Desk/ Helpdesk teams. *Attend customer complaints promptly *Log complaints with service centre *Coordinate with service centre for resolution *Verify spare parts issues *Ensure clear invoicing *Facilitate payments to service centre *Follow up with...

The job description of a front desk position can vary depending on the organization or industry, but generally, the front desk serves as the first point of contact for visitors and guests. Some common responsibilities may include: 1. Greeting and welcoming guests: Front desk personnel are responsible for providing a warm and friendly welcome to visitors,...

Key Business Capabilities Required Service Desk Incident Management Citrix Application Support Team Player Problem Solving 3+ years of IT Operations/Helpdesk/Service Desk/NOC Citrix CVAD infra environment knowledge is must. Experience in supporting IT desktop infrastructure in an enterprise environment. Experience with Windows 7, Windows 10 Operating...

Additional details **Level** - P2**Requirement location** - India - Noida**Number of Position** - 1**Employment type** - EPD**Cluster/Group** - Microland Delivery**Business Unit** - APAC**Department** - Service Desk & Service Mgmt.**Job Description**: Required Skill Technology - End User Issues|Printer+Scanner+Outoook+MS Office+Applications Process - IT...

Job Title: Front Desk Associate **Responsibilities**: - Greet and welcome visitors, clients, and employees in a friendly and professional manner. - Answer and direct incoming phone calls to the appropriate personnel. - Maintain a neat and organized front desk area, ensuring a positive first impression. - Assist with general administrative tasks, including...

Job Detail: Front Desk Executive **(ONLY FOR FEMALE CANDIDATES)** Location: Noida sec 127 Responsibility: - Greet and welcome visitors, clients, and employees in a friendly and professional manner. - Answer and direct incoming phone calls to the appropriate personnel. - Maintain a neat and organized front desk area, ensuring a positive first...