Service Coordinator

5 months ago


Noida Uttar Pradesh, India GUDASSIST SERVICES PRIVATE LIMITED Full time

**INDUSTRY PREFERRED : MOBILE AND CONSUMER ELECTRONICS DURABLE**
**PRIOR Experience in Electronic industry/ AMC / Extended Warranty**

*Prior Experience in Handling Service Desk/ Helpdesk teams.

*Attend customer complaints promptly

*Log complaints with service Centre

*Coordinate with service Centre for resolution

*Verify spare parts issues

*Ensure clear invoicing

*Facilitate payments to service Centre

*Follow up with customers to ensure satisfaction

*Handle Escalations from the team and other departments for a smooth operation.

*Must be proficient in MS Office (2019 and Office 365 Client, Teams, SharePoint)

*Go-getter in terms of technical projects, High level of positive attitude and dedication.

*Good negotiation skill.

*Strong written and verbal communication skills required.

*Good time management skills, professional approach to problem solving.
- Maintain up-to-date records of the company.

*knowledge of Excel

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person


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