Provisioning Coordinator

4 months ago


Noida Uttar Pradesh, India Sphere Global Solutions Full time

**Key Responsibilities**:

- **Porting Process Management**:

- Handle customer requests for number porting, ensuring compliance with regulatory and industry standards.
- Validate documents and customer data against relevant systems (TCCS, Myriad, Ofcom, etc.).
- Submit porting requests and coordinate with carriers (BT, TalkTalk, Openreach) to ensure successful number porting.
- Regularly update internal systems with porting status and communicate updates to stakeholders.
- Address and resolve any issues related to the porting process in a timely manner.
- **Broadband and Ethernet Provisioning**:

- Manage broadband and Ethernet orders from order submission through to circuit installation.
- Coordinate with network carriers to ensure timely provisioning and activation of services.
- Monitor order progress and ensure that updates are captured accurately in internal systems.
- Follow up with carriers on service delivery timelines and escalate delays as needed.
- Work closely with engineering and technical teams to ensure smooth service implementation.
- **Communication and Coordination**:

- Maintain clear communication with customers, providing updates on the status of their porting or connectivity orders.
- Liaise with internal teams, including the Voice Engineering and Connectivity teams, to ensure timely task completion.
- Update relevant stakeholders on service activation and project milestones.
- **Data Integrity and System Updates**:

- Ensure all provisioning activities are accurately documented and reflected in systems such as OneDesk and carrier portals.
- Maintain detailed records of tasks, including customer interactions and status updates.
- **Issue Resolution and Escalation**:

- Proactively identify and resolve any issues during the porting or provisioning process.
- Escalate unresolved issues to the appropriate teams or management to ensure timely resolution.
- Provide troubleshooting support for porting and provisioning-related queries.
- **Billing and Documentation**:

- Ensure all completed orders are handed over to the billing team for invoicing.
- Maintain up-to-date documentation for all provisioning tasks, including process changes and customer requests.

**Key Skills and Competencies**:

- **Technical Knowledge**:

- Strong understanding of voice porting processes and telecom regulations.
- Hands-on experience with broadband and Ethernet provisioning.
- Familiarity with carrier systems (BT, TalkTalk, Openreach) and industry standards.
- **Problem-Solving**:

- Ability to identify, troubleshoot, and resolve porting and provisioning issues.
- Proactive approach to handling delays and escalating unresolved issues.
- **Communication Skills**:

- Excellent written and verbal communication skills to coordinate with internal teams and customers.
- Ability to provide clear, concise updates and instructions.
- **Attention to Detail**:

- Strong focus on accuracy and data integrity during the provisioning process.
- **Team Collaboration**:

- Ability to work effectively within cross-functional teams and maintain professional relationships with carriers and internal departments.

**Qualifications and Experience**:

- Bachelor’s degree in Telecommunications, Information Technology, or a related field (or equivalent experience).
- Previous experience (1-4 years) in a provisioning, porting, or telecom-related role.
- In-depth knowledge of voice porting regulations, broadband, and Ethernet services.
- Experience with telecom systems (TCCS, Myriad, Ofcom portals, WER) is preferred.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.

**Job Types**: Full-time, Permanent

Pay: Up to ₹500,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- UK shift

**Experience**:

- provisioning: 1 year (preferred)

Work Location: In person



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