![Daya Consultancy Services](https://media.trabajo.org/img/noimg.jpg)
: Customer Service
5 days ago
Role: Customer Service Department: Service & Operations
Employment Type: Full Time, Permanent Location - Jamshedpur
**Position Overview**:
**Key Responsibilities**:
Handle incoming customer inquiries and issues via both voice and chat channels.
- Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
- Assist customers in troubleshooting technical problems and navigating our products/services.
- Maintain a professional and empathetic tone while addressing customer concerns to ensure customer satisfaction.
- Utilize established guidelines and resources to resolve customer issues promptly and effectively.
- Document customer interactions, details, and resolutions accurately in the designated system.
- Collaborate with team members and cross-functional departments to escalate and resolve complex issues.
**Qualifications**:
- High school diploma or equivalent.
- Previous experience in a customer service or contact center role is a plus.
- Proficiency in handling both voice and chat interactions.
**Benefits**:
Fresher
- 13500 CTC PM
Experience
- 15000 CTC PM (Minimum 6 months of experience)
**Shift**: 24*7 rotational, Flexible in night shift.
**Age limit**: 18 to 35 Years
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹13,000.00 - ₹15,000.00 per month
Schedule:
- Night shift
- Rotational shift
Work Location: In person
**Speak with the employer**
+91 9078574508
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