Jr Customer Service Executive
5 months ago
**Broad outline of the Role**
- Field Engineer at Jamshedpur, Operational role, responsible for day-to-day network operations to maintain the Network Uptime.
**Purpose - Broad objective of the role**
Location
- Jamshedpur.
Site Survey and Report creation.
Kerlink IOT Gateway Installation and Troubleshooting.
Fault resolution on field for LoRa gateway.
Replacement of faulty LoRa gateways/ Field operation at Jamshedpur.
Preventive maintenance/ Network Optimisation activities in field.
Site relocation/ De-installation activities.
Material Management with documentation.
Jamshedpur Tata Steel Process Management.
Testing & Acceptance of Spares.
Adhere Customer Compliances.
**Size and Scope of Role - No. of direct reports**
**Size and Scope of Role - Total team size**
**Minimum qualification & experience**
Qualification:
Graduation in Engineering. (Electrical, Electronics)
**Experience**:
1-2 years Field work experience.
Work on Kerlink Gateways is advantageous.
Basic Knowledge of Device hardware, Software, Firmware.
Basic knowledge of M2M Network.
**Other knowledge/skills**
Good Communication Skill.
**Key Responsibilities**
- Maintaining, administering network Uptime.
- Assisting with and implementing installations as required
- Maintain daily site activities and routines.
- Ensure SLA are achieved and work proactively to maintain the same.
**Technical Competencies**
Basic M2M Network Knowledge.
**Knowledge / Skills**
Communication Skills
**Job Segment**:Surveyor, Firmware, Testing, Field Engineer, Engineering, Customer Service, Technology
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