Customer Service Coordinator

3 weeks ago


Udhana Surat Gujarat, India Arihant Refrigeration Full time

We are looking for a customer-oriented service representative. The person will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.

**Responsibilities**:

- Effectively manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**:

- Strong phone contact handling skills and active listening
- The person should have previous working experience in Service Station (preferably Air Conditioners).
- Familiarity with CRM systems and practices(preferred)
- Basic understanding of accounting principles(Not necessary but preferred)
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

Pay: ₹11,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



  • Udhana, Surat, Gujarat, India TRT Technologies LLP Full time

    THE POSITION Position Title: Customer Service Executive - Air Conditions Based at: Surat Reports to: Manager Members Reporting: Technician Role Work directly with customers to Provide assistance, resolve complaints, answer questions, and process orders. Coordinate with in house sales team for customers calls/queries. **Responsibilities**: - Answering...

  • Customer Service Agent

    6 months ago


    Udhana, Surat, Gujarat, India GURU Sales & Services Full time

    Ability to provide 24/7 machinery support during machinery crises, which impacts customers reliability or availability - Willing to travel to customers locations as required, providing machinery support (during machinery commissioning or machinery outages) as and when required required, Pay: ₹5,000.00 - ₹20,000.00 per month Schedule: - Day shift -...

  • Service Coordinator

    6 months ago


    Udhana, Surat, Gujarat, India TVS ELECTRONICS LIMITED Full time

    Require Service co-ordinator for Surat,Udhana office. Should have good knowledge of excel/taking follow up of engineers/scheduling calls. Work Location: In person **Speak with the employer** +91 9870267883

  • Service Advisor

    4 months ago


    Udhana, Surat, Gujarat, India SURAT MOTORCARS LLP (SURAT KIA) Full time

    Greet customers promptly and professionally. - Listen to customer concerns and provide expert advice on vehicle maintenance and repair needs. - Explain repair processes, service recommendations, and cost estimates clearly. - Schedule and manage service appointments, ensuring optimal use of technician time and resources. - Create detailed work orders and...

  • Service Coordinator

    2 months ago


    Sachin, Surat, Gujarat, India Skega engineering co. Pvt. Ltd. Full time

    **A service coordinator's primary responsibility is to ensure that an organization's services are coordinated and implemented properly. They act as a point of contact for clients, service technician, and internal teams, and their duties may include** **JOB DESCRIPTION**: **- Communicating with clients, answering questions, providing updates on service...


  • Ahmedabad, Gujarat, India Techno Aspire Placement Consultancy Full time

    Organization is leading manufacturing of Crane, Hydraulic and Weighting Scale Manufacturing Industry located at Changodar, Ahmedabad. Required Education: BE in Mechanical or any Graduate with min 2 to 4 Years Experience in Customer Care Support Profile. - Responsible for Customer Support Activity. - Coordinate with Customer for resolve to customer - Need...


  • Sola, Ahmedabad, Gujarat, India Testeem Solutions Full time

    **Job Title: Service Coordinator** **Location: Ahmedabad, India** **Responsibilities**: - Coordinate service activities, including scheduling appointments, dispatching technicians, and managing service requests. - Communicate with clients to understand their service needs and provide updates on service status. - Maintain accurate records of service calls,...

  • E-commerce Coordinator

    6 months ago


    Udhana, Surat, Gujarat, India FASHION DREAM Full time

    **Job description** Designation: E- Commerce Co-Ordinator Experience Required: 0.6 to 1 years We are hiring for E commerce coordinator **Responsibilities**: 1. Report Analysis 2. Customer Support 3. Mail Draft, Ticket raise 4. Return and refund process 5. Logistic rate and service comparison 6. Payment Process by payment gateway 7. Consignment all...


  • Surat, Gujarat, India Busisol Sourcing India Pvt Ltd Full time

    **Description** **Responsibilities** - Coordinate with shipping carriers to ensure timely delivery of imported goods - Provide accurate and up-to-date information to customers regarding shipment status and delivery schedules - Identify and troubleshoot shipping-related issues and work with internal teams to resolve them - Maintain accurate records of...


  • Surat, Gujarat, India Busisol Sourcing India Pvt Ltd Full time

    **Description** **Responsibilities** - Manage the import process from start to finish, including documentation, customs clearance, and delivery - Communicate with customers to provide updates on shipment status and resolve any issues or concerns - Coordinate with internal teams to ensure timely delivery of goods - Maintain accurate records of import...

  • Purchase Coordinator

    6 months ago


    Udhana, Surat, Gujarat, India Royal Enterprise Full time

    Identify potential vendors and establish relationships to ensure a diverse and reliable supply chain. - Negotiate contracts and terms with vendors to secure favorable pricing and payment terms. - Evaluate vendor performance regularly to ensure quality and reliability of supplies. - Receive and review purchase requisitions from different departments. - Source...

  • Customer Service

    4 months ago


    Surat, Gujarat, India Busisol Sourcing Full time

    **we are hiring for customer service -Export in shipping Industry we have need experience in 1 to 2 years of experience in Customer Service-Export in shipping or freight forwarding Industry** - Handling all daily ocean export shipments from booking until invoicing - Providing expert advise to clients regarding logistic processes, documentation, inspections,...


  • Surat City, Surat, Gujarat, India Al Kays International LLC Full time

    **Job Title: Sales & Customer Relations Coordinator** Location: Remote (Work from Home) **Salary**: ₹15,000 - ₹20,000 INR per month Gender Preference: Female Working Hours: Full-time, Monday to Saturday We are looking for a proactive Sales & Customer Relations Coordinator to join our team remotely. This entry-level role involves telecalling, sales...

  • Service Coordinator

    6 months ago


    Surat, Gujarat, India Kriti Technologies Pvt Ltd. Full time

    Coordinate Technical Service Issues and Resolve Customer queries **Salary**: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift Supplemental pay types: - Yearly bonus Application Question(s): - Will you be able to reliably commute to Sachin Gujarat for this job? **Education**: - Higher Secondary(12th Pass) (required) **Experience**: -...

  • Service Coordinator

    6 months ago


    Surat, Gujarat, India Arihant Refrigeration Full time

    We are looking for a customer-oriented service representative. The person will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency. **Responsibilities**: - Effectively manage incoming calls - Identify and assess customers’ needs to achieve...


  • Surat, Gujarat, India EASYSELL SERVICE PVT. LTD. Full time

    Educate sellers about the advantages of selling on Amazon, including access to a vast customer base. - Guide sellers through the onboarding process, ensuring all necessary documentation and information are provided accurately and in a timely manner. - Provide ongoing support to sellers, addressing their questions or concerns related to the onboarding...

  • Service Coordinator

    2 months ago


    Vadodara, Gujarat, India Unisafe Services Full time

    Job Title: Service Coordinator (Back Office) Department: Service/Operations Job Summary: Key Responsibilities: Service Coordination: Coordinate with field service technicians and engineers to ensure timely completion of service tasks. Handle scheduling of service appointments and ensure availability of resources. Track and monitor service progress and...

  • Service Advisor

    2 weeks ago


    Udhana, Surat, Gujarat, India Navjivan Hyundai Full time

    A service advisor's role is to act as a liaison between a car dealership's customers and its service departments. Pay: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Provident Fund Schedule: - Day shift Supplemental Pay: - Overtime pay - Performance bonus **Experience**: - Field service: 3 years (preferred) Work...


  • Surat, Gujarat, India Akshya Patra Services Full time

    We are seeking a professional and friendly Customer Service Representative to be the first point of contact for our company, Akshya Patra Services. The ideal candidate will have 23 years of experience in a similar role with excellent communication skills and a presentable appearance.Key Responsibilities:Greet and welcome visitors in a warm and professional...


  • Udhana, Surat, Gujarat, India Minds Mapper Full time

    **Customer Support Executive Job Description** A customer support executive (CSE) is a person responsible for assisting customers over the phone with technical support and service issues. **Job Brief**: **Customer Support Executive Duties**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer...