Customer Service Executive

4 months ago


Udhana Surat Gujarat, India TRT Technologies LLP Full time

THE POSITION

Position Title: Customer Service Executive - Air Conditions
Based at: Surat
Reports to: Manager
Members Reporting: Technician

Role

Work directly with customers to Provide assistance, resolve complaints, answer questions, and process orders. Coordinate with in house sales team for customers calls/queries.

**Responsibilities**:

- Answering phones
- Handling customer concerns and complaints in a timely manner.
- Fixing appointments/Calls based on the availability of customers and clients.
- Interacting with customers to ensure they have a desirable and shareable experience.
- Lead a team of Technicians and educate them on how to tackle customer queries.
- Transfer the customer's query to an alternate senior person in case do not have an immediate solution for a specific query but never leave client/customer waiting.
- Informing customers of upcoming promotions or deals, AMC
- No matter how upset or angry a customer is, customer care executives remain professional and show respect to clients for continue giving your company their business.
- Take an initiative to upgrade in customer service protocols (Feedback form

Surveys, service-centric polls) which can impact sales in a positive way.
- Tracking of daily attended calls/queries/Payments in excel and submit to

The Person
- Depth knowledge of our product and service. (Air Conditions) good product knowledge enables help to give better answer customer questions.
- Aware yourself with company’s pricing and discount policies, seasonal offers and upcoming products.
- Have patience, emotional intelligence, active listening skills, multi tasking, problem solving skills and networking skills.

Education and Industry Exposure
- Bachelor Degree or Higher Secondary School Certificate (HSC)
- Communication: Must speak Hindi or English and the local language spoken at their location.

Schedule:

- Day shift

Application Question(s):

- How you will answer any call or attend any call ?

What you will do if customer is arguing on a call ?
What you will do convey any customer for AMC ?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (required)

Work Location: In person

Expected Start Date: 26/08/2024



  • Udhana, Surat, Gujarat, India Arihant Refrigeration Full time

    We are looking for a customer-oriented service representative. The person will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency. **Responsibilities**: - Effectively manage incoming calls - Identify and assess customers’ needs to achieve...

  • Customer Service Agent

    6 months ago


    Udhana, Surat, Gujarat, India GURU Sales & Services Full time

    Ability to provide 24/7 machinery support during machinery crises, which impacts customers reliability or availability - Willing to travel to customers locations as required, providing machinery support (during machinery commissioning or machinery outages) as and when required required, Pay: ₹5,000.00 - ₹20,000.00 per month Schedule: - Day shift -...


  • Surat, Gujarat, India Assignedge Network Pvt Ltd Full time

    **Job Title**: Customer Service Executive **Location**: Surat **Qualification**: Bachelor’s Degree **Salary Range**: ₹40,001 - ₹45,000 **Experience Required**: 2-3 years **Gender Requirement**: Female **Short Job Description**: **Job Types**: Full-time, Permanent Pay: Up to ₹45,000.00 per month Schedule: - Day shift - Morning...

  • Telesales Executive

    4 weeks ago


    Udhana, Surat, Gujarat, India EASY SELL SERVICE PRIVATE LIMITED Full time

    **Key Responsibilities**: **Outbound and Inbound Calls**: - Make outbound calls to potential or existing customers to generate leads and close sales. - Handle inbound inquiries and provide detailed information about products and services. **Sales Pitch and Product Knowledge**: - Deliver compelling sales pitches tailored to the customer's needs. - Stay...


  • Udhana, Surat, Gujarat, India Minds Mapper Full time

    **Customer Support Executive Job Description** A customer support executive (CSE) is a person responsible for assisting customers over the phone with technical support and service issues. **Job Brief**: **Customer Support Executive Duties**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer...

  • Field Sales Executive

    4 weeks ago


    Udhana, Surat, Gujarat, India EASY SELL SERVICE PRIVATE LIMITED Full time

    **Key Responsibilities**: **Client Acquisition and Onboarding**: - Identify and target potential business clients in assigned territories. - Educate clients about Alibaba’s platform, services, and benefits. - Assist new clients with onboarding processes and platform navigation **Sales Growth**: - Develop and execute effective sales strategies to achieve...


  • Udhana, Surat, Gujarat, India Pleasant Inc. Full time

    Key Responsibilities: - Troubleshoot technical issues related to SQL Server and Crystal Reports, guiding customers through problem resolution. - Provide product information and assist customers in using our software solutions effectively. - Document customer interactions and maintain detailed records of issues and resolutions in our support system. -...


  • Katargam, Surat, Gujarat, India TRT Technologies LLP Full time

    THE POSITION Position Title: Customer Service Executive - Air Conditions Based at: Surat Reports to: Manager Members Reporting: Technician Role Work directly with customers to Provide assistance, resolve complaints, answer questions, and process orders. Coordinate with in house sales team for customers calls/queries. **Responsibilities**: - Answering...


  • Varachha, Surat, Gujarat, India BVC Logistics Pvt. Ltd. Full time

    **Note**: - **Hiring for Mumbai, Chennai, Delhi, Hyderabad, Kolkata, Bangalore.**: - **Proficiency into regional language is mandatory.** **Job Summary**: The CC executive will be the face of BVC Logistics for customers and partners. - Follow up with clients for payments. - Handling all inbound calls from the customers and resolving their queries,...


  • Surat, Gujarat, India SIRIUSJEWELS AND LIFESTYLES PRIVATE LIMITED Full time

    We have an opening for the post of Customer care Executive in Jewellery Business. - We are in the Business of Diamond Jewellery Retailing. - Handle day to day inbound and outbound calls and record the same. - Handle the Website Chat Portal, Whatsapp Support and Phone Support. - Handle customer queries gently and politely in a professional manner. - Should...


  • Surat, Gujarat, India IDFC FIRST Bank Full time

    Role/ Job Title: Customer Service Executive **Function/ Department**: Customer Experience **Job Purpose**: The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company. **Roles & Responsibilities**: Will be required to provide excellent...


  • Surat, Gujarat, India IDFC FIRST Bank Full time

    **Role/Job Title**: Customer Service Executive Loan Center **Function/ Department**: Customer Experience **Job Purpose**: The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company. **Roles & Responsibilities**: Will be required to...


  • Surat, India Advance Job's Center Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer...


  • Udhana, Surat, Gujarat, India Ompax Lifestyle Private Limited Full time

    ONLY FOR FEMALE CANDIDATES **Responsibilities**: - Provide accurate information about our products/services and company policies. - Assist customers in troubleshooting issues and navigating our platforms. - Collaborate with other departments to ensure effective problem resolution. - Maintain detailed records of customer interactions and transactions. -...


  • Surat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    **Job Title**: Customer Service Executive **Requirements**: Strong problem-solving skills. Fluent in English, both verbal and written. Exceptional communication abilities. Customer-centric mindset. Quick learner and adaptable. Basic computer skills. Ability to work in a fast-paced environment. Team player with good collaboration skills. Previous...


  • Surat, Gujarat, India Busisol Sourcing Full time

    **we are hiring for customer service export..we have need experience in shipping or experience we have need experience of 2 to 3 years in shipping line** The role of the Customer Service & EXIM Executive (CSE) is to create the order and fulfilment, customer inquiries and closure of complaints, they also need to do the export and import process that on time...


  • Surat, Gujarat, India WHITELION SYSTEMS PVT LTD Full time

    **Job Title**:Customer Relationship Executive **Function**:Service Department **Reporting To**: HOD **Base Location**:Surat **Education**:Any Graduate **Experience (in years)**:0 to 2 **Preferred industry of work experience**: Any **Responsibilities**: - **Ticket Generation**: Create and manage service tickets accurately to document customer issues...


  • Surat, Gujarat, India Busisol Sourcing Full time

    **we are hiring for customer service import... we have need 4 to 5 years of experience in shipping Industry** The role of the Customer Service & EXIM Executive (CSE) is to create the order and fulfilment, customer inquiries and closure of complaints they also need to do the export and import process that on time submission and to ensure the all...


  • Surat, Gujarat, India Vsole Solar Energy Private Limited Full time

    To Handle Customer query B Tech Electrical Good Communication Skill Problem Solving Skill Work Independently Solar Industries Preferable Pay: ₹14,000.00 - ₹20,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: -...


  • Surat, Gujarat, India WHITELION SYSTEMS PVT LTD Full time

    **Job Title**:Customer Relationship Executive **Function**:Service Department **Reporting To**: HOD **Base Location**:Surat **Education**:Bachelor's degree in Engineering field or Any Graduate stream **Experience (in years)**:6months to 2 years **Preferred industry of work experience**: Any **Responsibilities**: - **Ticket Generation**: Create and...