Customer Service Executive
4 months ago
THE POSITION
Position Title: Customer Service Executive - Air Conditions
Based at: Surat
Reports to: Manager
Members Reporting: Technician
Role
Work directly with customers to Provide assistance, resolve complaints, answer questions, and process orders. Coordinate with in house sales team for customers calls/queries.
**Responsibilities**:
- Answering phones
- Handling customer concerns and complaints in a timely manner.
- Fixing appointments/Calls based on the availability of customers and clients.
- Interacting with customers to ensure they have a desirable and shareable experience.
- Lead a team of Technicians and educate them on how to tackle customer queries.
- Transfer the customer's query to an alternate senior person in case do not have an immediate solution for a specific query but never leave client/customer waiting.
- Informing customers of upcoming promotions or deals, AMC
- No matter how upset or angry a customer is, customer care executives remain professional and show respect to clients for continue giving your company their business.
- Take an initiative to upgrade in customer service protocols (Feedback form
Surveys, service-centric polls) which can impact sales in a positive way.
- Tracking of daily attended calls/queries/Payments in excel and submit to
The Person
- Depth knowledge of our product and service. (Air Conditions) good product knowledge enables help to give better answer customer questions.
- Aware yourself with company’s pricing and discount policies, seasonal offers and upcoming products.
- Have patience, emotional intelligence, active listening skills, multi tasking, problem solving skills and networking skills.
Education and Industry Exposure
- Bachelor Degree or Higher Secondary School Certificate (HSC)
- Communication: Must speak Hindi or English and the local language spoken at their location.
Schedule:
- Day shift
Application Question(s):
- How you will answer any call or attend any call ?
What you will do if customer is arguing on a call ?
What you will do convey any customer for AMC ?
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (required)
Work Location: In person
Expected Start Date: 26/08/2024
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