Customer Service Import
2 weeks ago
**Description**
**Responsibilities**
- Manage the import process from start to finish, including documentation, customs clearance, and delivery
- Communicate with customers to provide updates on shipment status and resolve any issues or concerns
- Coordinate with internal teams to ensure timely delivery of goods
- Maintain accurate records of import activities and customer interactions
- Provide exceptional customer service and ensure customer satisfaction
**Skills and Qualifications**
- 2-7 years of experience in customer service and import/export operations
- Strong knowledge of import/export regulations and customs clearance procedures in India
- Excellent communication and interpersonal skills
- Ability to multitask and work under pressure
- Strong organizational and time-management skills
- Proficiency in Microsoft Office and other relevant software
- Bachelor's degree in business administration, logistics, or a related field
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹224,227.27 - ₹600,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 2 years (preferred)
- import: 2 years (preferred)
- logistics: 2 years (preferred)
- shipping: 2 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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