Customer Service Import
3 months ago
**Description**
**Responsibilities**
- Coordinate with shipping carriers to ensure timely delivery of imported goods
- Provide accurate and up-to-date information to customers regarding shipment status and delivery schedules
- Identify and troubleshoot shipping-related issues and work with internal teams to resolve them
- Maintain accurate records of customer interactions and transactions
- Collaborate with sales and operations teams to ensure customer satisfaction and retention
**Skills and Qualifications**
- 2-3 years of experience in customer service import shipping in the job market context of India
- Excellent communication skills, both written and verbal
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Attention to detail and accuracy
- Proficiency in Microsoft Office and customer service software
- Bachelor's degree in business, logistics, or a related field
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- shipping: 2 years (preferred)
- Customer service: 2 years (preferred)
- import: 2 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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