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Chat Support Agent

2 months ago

Salt Lake Kolkata West Bengal, India Mervice Infotech Private Limited Full time

Responding to customer inquiries and assisting with chat
- Resolving customer issues and escalations
- Collaborating with team members to find solutions.
- Maintaining accurate records of customer interactions
- Ensuring customer satisfaction through efficient and prompt support
- Ability to quickly learn and navigate various chat platforms and tools
- Strong written communication skills
- Active listening and problem-solving abilities
- Attention to detail for accurately recording customer interactions.
- Ability to work collaboratively in a team environment.
- Collect and handle personal data of customers in a secure manner
- Ensure compliance with data protection regulations
- Keep personal data confidential and use it only for necessary purposes
- Implement appropriate security measures to protect customer data

Pay: ₹10,086.00 - ₹14,789.05 per month

Schedule:

- Day shift
- Evening shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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