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Chat Support Agent
3 weeks ago
Answering customer questions and queries through live chat
- Providing quick solutions to resolve customer issues
- Guiding customers in using products or services
- Updating customers on order status or account information
- Explaining company policies and procedures
- Providing product recommendations or suggestions
- Capturing customer feedback and escalating issues
**Job Types**: Full-time, Part-time
**Salary**: ₹10,086.00 - ₹15,325.42 per month
Schedule:
- Evening shift
- Morning shift
**Speak with the employer**
+91 9123006906
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Chat Support Agent
3 weeks ago
Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full timeResponding to customer inquiries and assisting with chat - Resolving customer issues and escalations - Collaborating with team members to find solutions. - Maintaining accurate records of customer interactions - Ensuring customer satisfaction through efficient and prompt support - Ability to quickly learn and navigate various chat platforms and tools -...
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Chat Support Agent
4 weeks ago
Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full timeResponding to customer inquiries and assisting with chat - Resolving customer issues and escalations - Collaborating with team members to find solutions. - Maintaining accurate records of customer interactions - Ensuring customer satisfaction through efficient and prompt support - Ability to quickly learn and navigate various chat platforms and tools -...
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Chat Support Agent
4 weeks ago
Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full timeResponding to customer inquiries and resolving their issues through chat conversations - Providing accurate and detailed information about products, services, and policies - Guiding customers through the purchasing process and recommending appropriate products or services - Escalating complex or unresolved issues to the appropriate department or supervisor -...
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Chat Support Executive
4 weeks ago
Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full timeEducation: A high school diploma or equivalent qualification is typically required, while a bachelor’s degree in a relevant field may be preferred. - Communication skills: Excellent written and verbal communication skills are essential, as chat support executives primarily interact with customers through written communication. - Typing speed: Strong typing...
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Chat Support Executive
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Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full timeEngage in chat conversations with customers, addressing their questions, problems, or requests in a professional and courteous manner. - Provide accurate and timely information to customers, ensuring that they have a clear understanding of the products or services offered. - Resolve customer issues or complaints, determining the appropriate solution and...
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Chat Support Executive
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Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full timeRespond to customer inquiries via chat support, providing product information and guidance as needed - Resolve customer complaints and issues efficiently and effectively - Escalate complex problems to the appropriate department or personnel - Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and...
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4 weeks ago
Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full timeRespond to customer inquiries via chat support, providing product information and guidance as needed - Resolve customer complaints and issues efficiently and effectively - Escalate complex problems to the appropriate department or personnel - Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and...
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