Chat Support Executive
5 days ago
Job Description (JD) for a Customer Service Associate (Chat Process):
Job Title: Customer Service Associate (Chat Process)
Location: Newtown,
About Us:
Charabuni Serices Pvt Ltd is seeking a highly skilled and customer-focused Customer Service Associate to join our chat support team.
Job Summary:
As a Customer Service Associate, you will be responsible for providing exceptional customer service via live chat, resolving customer inquiries, and promoting our products/services.
Key Responsibilities:
1. Customer Service:
- Respond to customer inquiries via live chat in a timely and professional manner.
- Resolve customer issues, provide product information, and offer solutions.
2. Communication:
- Communicate effectively with customers, ensuring clear understanding of their concerns.
- Utilize active listening skills to empathize with customers.
3. Product Knowledge:
- Develop and maintain in-depth knowledge of our products/services.
- Provide accurate and up-to-date information to customers.
4. Problem-Solving:
- Analyze customer issues and provide effective solutions.
- Escalate complex issues to senior team members or management as needed.
5. Quality and Productivity:
- Meet or exceed quality and productivity standards.
- Participate in quality monitoring and coaching sessions.
**Requirements**:
1. High school diploma or equivalent required; degree preferred.
2. 1-2 years of customer service experience, preferably in a chat support environment.
3. Excellent communication, interpersonal, and problem-solving skills.
4. Ability to work in a fast-paced environment and adapt to changing priorities.
6. Strong analytical and troubleshooting skills.
Desirable Qualifications:
1. Certification in customer service or a related field.
2. Experience with chat support software and technology.
3. Knowledge of industry-specific regulations and standards.
What We Offer:
1. Competitive salary and benefits.
2. Opportunities for professional growth and development.
3. Collaborative work environment.
How to Apply:
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9830170080
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