Chat Support Executive

5 months ago


Kolkata West Bengal, India Nlb Services Full time

**Shift time**:

- Mandatory working in Night Shift
**Working days**:

- Rotational work week
**Education** - Graduation

Work from Office

**Job description**:
International Chat Process

Experience Required:

- Minimum (6 Months) or Fresher experience navigating multiple/concurrent digital chat interactions. 
- Prior digital/call center experience preferred. 
- Excellent Communication   
- Must possess excellent written and oral communication, listening, and comprehension skills.  
- Typing Speed 30 WPM with 94% accuracy
- Willingness to work night shifts.
- Stellar customer service skills and the ability to de-escalate customer frustration. 
- Superior problem-solving skills and the ability to work independently and objectively.   
- Dedication to the customer experience with the ability to build and maintain strong relationships.

**Job Types**: Full-time, Permanent

Pay: ₹116,525.81 - ₹270,000.00 per year

Schedule:

- Night shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)


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