Chat Support Executive

5 months ago


Salt Lake Kolkata West Bengal, India Mervice Infotech Private Limited Full time

Engage in chat conversations with customers, addressing their questions, problems, or requests in a professional and courteous manner.
- Provide accurate and timely information to customers, ensuring that they have a clear understanding of the products or services offered.
- Resolve customer issues or complaints, determining the appropriate solution and taking necessary actions to ensure customer satisfaction.
- Collaborate with other team members or departments to escalate complex or unresolved issues, ensuring a swift resolution for the customer.
- Maintain customer records and documentation of interactions, ensuring accurate and up-to-date information is available for future reference.
- Stay updated on product knowledge, company policies, and procedures to effectively assist customers and provide accurate information.
- Meet or exceed assigned performance metrics, such as response times, customer satisfaction ratings, and resolution rates.
- Identify and report any technical issues or bugs encountered during chat interactions, helping to improve the overall chat support experience.
- Adhere to company guidelines and standards of conduct, maintaining a professional and ethical approach in all customer interactions.
- Continuously improve personal skills and knowledge through trainings, workshops, or self-learning to enhance the quality of customer support provided.

**Job Types**: Full-time, Fresher

**Salary**: ₹11,140.17 - ₹15,821.98 per month

Schedule:

- Evening shift
- Morning shift

**Experience**:

- total work: 1 year (required)

Ability to Commute:

- Salt Lake, Kolkata, West Bengal (required)

Ability to Relocate:

- Salt Lake, Kolkata, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9123006906


  • Chat Support Executive

    5 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Education: A high school diploma or equivalent qualification is typically required, while a bachelor’s degree in a relevant field may be preferred. - Communication skills: Excellent written and verbal communication skills are essential, as chat support executives primarily interact with customers through written communication. - Typing speed: Strong typing...


  • Salt Lake, Kolkata, West Bengal, India Mervice infotech Full time

    We are hiring for Chat support executive for Rapido for salt Lake Sector 5 Kolkata location Work from Office Shift timings 3pm-12am drop under 10km radius and if having bike then travelling allowance are there. Work from Office./Need good communication skills speaking and reading. Salary 11.2k in-hand Pay: ₹11,000.00 - ₹11,200.00 per...

  • Chat Support Executive

    5 months ago


    Salt Lake, Kolkata, West Bengal, India Work Panda Cooperation LLP Full time

    As a Fresher Chat Support Specialist, you will be the first point of contact for our customers, providing timely and accurate assistance through our chat platform. You will play a crucial role in ensuring customer satisfaction by resolving queries, troubleshooting issues, and providing information about our products and services. Key Responsibilities: -...

  • Chat Support Executive

    5 months ago


    Salt Lake, Kolkata, West Bengal, India Work Panda Cooperation LLP Full time

    As a Fresher Chat Support Specialist, you will be the first point of contact for our customers, providing timely and accurate assistance through our chat platform. You will play a crucial role in ensuring customer satisfaction by resolving queries, troubleshooting issues, and providing information about our products and services. Key Responsibilities: -...

  • Chat Support Executive

    2 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Respond to customer inquiries via chat support, providing product information and guidance as needed - Resolve customer complaints and issues efficiently and effectively - Escalate complex problems to the appropriate department or personnel - Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and...

  • Chat Support Executive

    2 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Respond to customer inquiries via chat support, providing product information and guidance as needed - Resolve customer complaints and issues efficiently and effectively - Escalate complex problems to the appropriate department or personnel - Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and...

  • Chat Support Executive

    5 months ago


    Salt Lake, Kolkata, West Bengal, India Work Panda Cooperation LLP Full time

    We're currently seeking enthusiastic individuals to join our Chat Support team. This role offers a fantastic opportunity to engage with customers in a digital environment and contribute to creating positive experiences. **Salary**: ₹14,000.00 - ₹16,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: -...

  • Chat Support Executive

    6 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Excellent written communication skills - Strong problem-solving and critical-thinking skills - Ability to multitask and manage time effectively - Patience and empathy when dealing with customers - Attention to detail and accuracy - Ability to work well in a team and collaborate with colleagues - Basic computer literacy and proficiency with chat platforms -...

  • Chat Support Agent

    5 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Responding to customer inquiries and assisting with chat - Resolving customer issues and escalations - Collaborating with team members to find solutions. - Maintaining accurate records of customer interactions - Ensuring customer satisfaction through efficient and prompt support - Ability to quickly learn and navigate various chat platforms and tools -...

  • Chat Support Agent

    5 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Responding to customer inquiries and assisting with chat - Resolving customer issues and escalations - Collaborating with team members to find solutions. - Maintaining accurate records of customer interactions - Ensuring customer satisfaction through efficient and prompt support - Ability to quickly learn and navigate various chat platforms and tools -...

  • Chat Support Executive

    5 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Responding to customer inquiries and resolving their issues through chat conversations - Providing accurate and detailed information about products, services, and policies - Guiding customers through the purchasing process and recommending appropriate products or services - Escalating complex or unresolved issues to the appropriate department or supervisor -...

  • Chat Support Executive

    5 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Responding to customer inquiries and resolving their issues through chat conversations - Providing accurate and detailed information about products, services, and policies - Guiding customers through the purchasing process and recommending appropriate products or services - Escalating complex or unresolved issues to the appropriate department or supervisor -...

  • Chat Support Executive

    6 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Excellent written communication skills - Strong problem-solving and critical-thinking skills - Ability to multitask and manage time effectively. - Patience and empathy when dealing with customers. - Attention to detail and accuracy. - Ability to work well in a team and collaborate with colleagues. - Basic computer literacy and proficiency with chat...

  • Chat Support Executive

    5 months ago


    Kolkata, West Bengal, India subhadrajobs consultancy Full time

    Hii, We are Urgently Hiring for the Chat support Executive - Age criteria - 18-30 Years. - Work Mode - Work from Office. - Required Qualification - Minimum of 12th Pass/Intermediate & Graduates. - Required Skill Set : Excellent communication skill in English - 9 hrs of shift. - 6 days working. - 1 Rotational week off. - Need immediate Joiners. WORK FROM...

  • Fresher Chat Support

    6 months ago


    Salt Lake City, India BDV Private Limited Full time

    As a Chat Support Representative you will play a crucial role in delivering responsive and efficient customer support through live chat. This role is perfect for individuals who thrive in a digital communication environment and are passionate about assisting customers. **Key Responsibilities**: - **Chat Assistance**: Engage with customers in real-time...

  • Chat Support Executive

    6 months ago


    Salt Lake City, India W3 Designerz Full time

    _**MindSphere IT Solutions Pvt. Ltd**_ is a leading IT and BPO services company based in USA, focused on offering world-class solutions for business of all sizes. Our services are tailored to meet the demand of your business helping it to grow further. Our custom solutions are backed with years of industry experience and data so you can be at peace knowing...

  • Chat Support Agent

    5 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Responding to customer inquiries and resolving their issues through chat conversations - Providing accurate and detailed information about products, services, and policies - Guiding customers through the purchasing process and recommending appropriate products or services - Escalating complex or unresolved issues to the appropriate department or supervisor -...


  • Kolkata, West Bengal, India Globiva Pvt Ltd Full time

    We are hiring for Work From Home Chat Process. Basic Computer Knowledge. Must have Desktop Or Laptop With Broadband Connection. **Job Types**: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹15,000.00 per month **Benefits**: - Paid sick time - Provident Fund - Work from home Schedule: - Day shift - Evening shift - Morning shift - Night shift -...

  • Fresher Chat Executive

    5 months ago


    Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full time

    **Key Responsibilities**: - **Customer Interaction**: Engage with customers through live chat to provide support, answer questions, and resolve issues. - **Problem-Solving**: Diagnose and troubleshoot customer issues efficiently and effectively. - **Product Knowledge**: Maintain a deep understanding of our products/services to provide accurate information...

  • Chat Support Executive

    5 months ago


    Kolkata, West Bengal, India Nlb Services Full time

    **Shift time**: - Mandatory working in Night Shift **Working days**: - Rotational work week **Education** - Graduation Work from Office **Job description**: International Chat Process Experience Required: - Minimum (6 Months) or Fresher experience navigating multiple/concurrent digital chat interactions.  - Prior digital/call center experience...