Chat Support Executive
2 days ago
Job Description (JD) for a Customer Service Associate (Chat Process):
Job Title: Customer Service Associate (Chat Process)
Location: Newtown,
About Us:
Charabuni Serices Pvt Ltd is seeking a highly skilled and customer-focused Customer Service Associate to join our chat support team.
Job Summary:
As a Customer Service Associate, you will be responsible for providing exceptional customer service via live chat, resolving customer inquiries, and promoting our products/services.
Key Responsibilities:
1. Customer Service:
- Respond to customer inquiries via live chat in a timely and professional manner.
- Resolve customer issues, provide product information, and offer solutions.
2. Communication:
- Communicate effectively with customers, ensuring clear understanding of their concerns.
- Utilize active listening skills to empathize with customers.
3. Product Knowledge:
- Develop and maintain in-depth knowledge of our products/services.
- Provide accurate and up-to-date information to customers.
4. Problem-Solving:
- Analyze customer issues and provide effective solutions.
- Escalate complex issues to senior team members or management as needed.
5. Quality and Productivity:
- Meet or exceed quality and productivity standards.
- Participate in quality monitoring and coaching sessions.
**Requirements**:
1. High school diploma or equivalent required; degree preferred.
2. 1-2 years of customer service experience, preferably in a chat support environment.
3. Excellent communication, interpersonal, and problem-solving skills.
4. Ability to work in a fast-paced environment and adapt to changing priorities.
6. Strong analytical and troubleshooting skills.
Desirable Qualifications:
1. Certification in customer service or a related field.
2. Experience with chat support software and technology.
3. Knowledge of industry-specific regulations and standards.
What We Offer:
1. Competitive salary and benefits.
2. Opportunities for professional growth and development.
3. Collaborative work environment.
How to Apply:
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
-
Chat Support Executive
2 weeks ago
New Town, Kolkata, West Bengal, India Tastes2Plate Full timeJob Description (JD) for a Customer Service Associate (Chat Process): Job Title: Customer Service Associate (Chat Process) Location: Newtown, About Us: Charabuni Serices Pvt Ltd is seeking a highly skilled and customer-focused Customer Service Associate to join our chat support team. Job Summary: As a Customer Service Associate, you will be responsible...
-
Chat Support Executive
6 months ago
Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full timeEducation: A high school diploma or equivalent qualification is typically required, while a bachelor’s degree in a relevant field may be preferred. - Communication skills: Excellent written and verbal communication skills are essential, as chat support executives primarily interact with customers through written communication. - Typing speed: Strong typing...
-
Chat Support Executive
6 months ago
Kolkata, West Bengal, India subhadrajobs consultancy Full timeHii, We are Urgently Hiring for the Chat support Executive - Age criteria - 18-30 Years. - Work Mode - Work from Office. - Required Qualification - Minimum of 12th Pass/Intermediate & Graduates. - Required Skill Set : Excellent communication skill in English - 9 hrs of shift. - 6 days working. - 1 Rotational week off. - Need immediate Joiners. WORK FROM...
-
Chat Support Executive
5 days ago
Kolkata, West Bengal, India Drivado Transfers Pvt Ltd Full timePosition: Back Office Operations Executive Location: Kolkata Work Mode: Work from office Relocation: Must be willing to relocate to Kolkata if not already based there. Type: Full-time Qualifications: -Experience in travel booking, billing, or chauffeur services is preferred. -Strong mathematical skills with a keen analytical mindset. -Excellent written...
-
Chat Support Executive
6 months ago
New Town, Kolkata, West Bengal, India G&R Management Consultancy Pvt Ltd Full timeResponsibilities Manage inbound/ outbound calls or chats in a timely manner. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile. Keep records of...
-
Chat Support Executive
6 months ago
New Town, Kolkata, West Bengal, India G&R Management Consultancy Pvt Ltd Full timeResponsibilities Manage inbound/ outbound calls or chats in a timely manner. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile. Keep records of...
-
Chat Support Executive
6 months ago
New Town, Kolkata, West Bengal, India G&R Management Consultancy Pvt Ltd Full timeResponsibilities Manage inbound/ outbound calls or chats in a timely manner. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile. Keep records of...
-
Chat Support Executive
6 months ago
New Town, Kolkata, West Bengal, India G&R Management Consultancy Pvt Ltd Full timeResponsibilities Manage inbound/ outbound calls or chats in a timely manner. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile. Keep records of...
-
Chat Support Executive
6 months ago
New Town, Kolkata, West Bengal, India G&R Management Consultancy pvt ltd. Full timeResponsibilities Manage inbound/ outbound calls or chats in a timely manner. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile. Keep records of...
-
Chat Support Executive
6 months ago
New Town, Kolkata, West Bengal, India G&R Management Consultancy Pvt Ltd Full timeResponsibilities Manage inbound/ outbound calls or chats in a timely manner. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile. Keep records of...
-
Chat Support Executive
6 months ago
New Town, Kolkata, West Bengal, India G&R Management Consultancy pvt ltd. Full timeResponsibilities Manage inbound/ outbound calls or chats in a timely manner. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile. Keep records of...
-
Chat Support Executive
1 month ago
Kolkata, West Bengal, India Globiva Pvt Ltd Full timeWe are hiring for Work From Home Chat Process. Basic Computer Knowledge. Must have Desktop Or Laptop With Broadband Connection. **Job Types**: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹15,000.00 per month **Benefits**: - Paid sick time - Provident Fund - Work from home Schedule: - Day shift - Evening shift - Morning shift - Night shift -...
-
Chat Support Executive
6 months ago
Kolkata, West Bengal, India Nlb Services Full time**Shift time**: - Mandatory working in Night Shift **Working days**: - Rotational work week **Education** - Graduation Work from Office **Job description**: International Chat Process Experience Required: - Minimum (6 Months) or Fresher experience navigating multiple/concurrent digital chat interactions. - Prior digital/call center experience...
-
Chat Support Executive
2 months ago
Salt Lake, Kolkata, West Bengal, India Mervice infotech Full timeWe are hiring for Chat support executive for Rapido for salt Lake Sector 5 Kolkata location Work from Office Shift timings 3pm-12am drop under 10km radius and if having bike then travelling allowance are there. Work from Office./Need good communication skills speaking and reading. Salary 11.2k in-hand Pay: ₹11,000.00 - ₹11,200.00 per...
-
Chat Support Executive
3 weeks ago
Yelahanka New Town, Bengaluru, Karnataka, India Zeblaze Solutions Full time**Job Title**: Chat Support (WZATCO Projectors) **About Us**: WZATCO specializes in delivering high-quality LED projectors along with excellent customer service. We’re looking for a **Support Executive (Chat Support)** who can assist our customers with technical queries and ensure a seamless support experience. **What You'll Do**: **Your Key...
-
Chat Support Executive
6 months ago
Salt Lake, Kolkata, West Bengal, India Work Panda Cooperation LLP Full timeAs a Fresher Chat Support Specialist, you will be the first point of contact for our customers, providing timely and accurate assistance through our chat platform. You will play a crucial role in ensuring customer satisfaction by resolving queries, troubleshooting issues, and providing information about our products and services. Key Responsibilities: -...
-
Chat Support Executive
6 months ago
Salt Lake, Kolkata, West Bengal, India Work Panda Cooperation LLP Full timeAs a Fresher Chat Support Specialist, you will be the first point of contact for our customers, providing timely and accurate assistance through our chat platform. You will play a crucial role in ensuring customer satisfaction by resolving queries, troubleshooting issues, and providing information about our products and services. Key Responsibilities: -...
-
Chat Support Executive
3 weeks ago
Yelahanka New Town, Bengaluru, Karnataka, India Zeblaze Solutions Full time**Position Available: Chat Support Executive (WZATCO Projectors)** WZATCO seeks to appoint a skilled Chat Support Executive to join our distinguished team. This role is integral to our commitment to delivering exceptional support to our clientele, thereby ensuring the optimal utilization of our advanced projector solutions. **Position Overview**: **Key...
-
Chat Support Executive
6 months ago
Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full timeEngage in chat conversations with customers, addressing their questions, problems, or requests in a professional and courteous manner. - Provide accurate and timely information to customers, ensuring that they have a clear understanding of the products or services offered. - Resolve customer issues or complaints, determining the appropriate solution and...
-
Chat Support Executive
3 months ago
Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full timeRespond to customer inquiries via chat support, providing product information and guidance as needed - Resolve customer complaints and issues efficiently and effectively - Escalate complex problems to the appropriate department or personnel - Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and...