Renewals Representative

6 months ago

Bengaluru Karnataka, India New Relic Full time

Req ID- FY25|S&M|#6455- Location(s)- Bangalore, India;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office)- Your opportunity- At New Relic, keeping our existing customers is as equally meaningful as gaining new ones. We advocate the principle of a virtuous cycle of customer success and improved revenue performance.The Renewals team is a culmination of individuals who are passionate about customer loyalty. They are committed to bringing the right people together with the intention of securing and growing our revenue. The Renewals Manager is a key individual contributor on the team to help drive consistent, market-leading retention rates and more.As a Customer Success Representative-Renewals, you will work with a specific group of customers to sustain and grow renewal rates. You'll establish deep, strategic relationships with a particular focus on retention and finding new opportunities for upsell.Your ability to clearly articulate our value proposition, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will be the key to our mutual success.- What you'll do- Build positive relationships with customer decision-makers and end users to negotiate, finalize and establish renewal quotes
- Effectively communicate company messages, value propositions, etc. verbally and in writing
- Collaborate with departments across the organization such as Sales, Operations and Legal to advocate for the customer and work together to resolve any issues
- Accountable for maintaining an accurate customer master record such as subscriptions, buying programs, contract renewal dates, customer contact information
- Uncover and identify accounts at risk and work to develop a strategic plan to mitigate uncertainty and drive customer satisfaction
- Recognize industry trends to help develop relevant programs to improve New Relic customer retention
- This role requires- 5+ years experience in sales, renewing contracts or customer success
- Bonus points if you have- Strong understanding of the underlying drivers of business success across industry sectors
- Excellent communication and relationship-building skills, with the ability to work effectively with both internal and external collaborators
- Proven track record of working collaboratively with cross-functional teams to achieve shared goals
- Strong verbal and written communication skills
- Strong analytical skills and experience working with data to advise strategy and decision-making

**Our hiring process**

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.- #LI-JJ2

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