Customer Service Carrier Operations

3 weeks ago


Noida Uttar Pradesh, India Propelor India Pvt Ltd Full time

Stakeholder Management: Act as the primary point of contact for the shipping lines and to ensure that proper details are communicated to the lines with regards to cargo. Also, interact with the customers to gather required details/documents/
- Respond promptly to liner and customer inquiries, addressing concerns, and providing solutions to meet their needs.
- Job Processing: Receive and process jobs in ERP for freight transportation services, ensuring accurate data entry and proper documentation. Assist the Booking Team in timely bookings.
- Coordinate with various departments to facilitate the smooth movement of cargo, from pickup to delivery.
- Assist customers in understanding and completing required documentation for freight forwarding.
- Problem Resolution: Proactively identify and resolve issues that may arise during the transportation process, such as delays, damages, or discrepancies.
- Monitor the status of shipments and provide real-time updates to lines & customers.
- Generate and share regular reports on shipment status, delivery performance, and any relevant key performance indicators.
- Shipping Line Relationship Management: Build and maintain strong relationships with Shipping Lines & coordinate closely to ensure proper movement of cargo.
- Cross-Functional Collaboration: Collaborate with other departments, including Intermodal operations, sales, Booking Team, Procurement to ensure a coordinated approach to customer service and problem resolution.
- Continuous Improvement: Stay informed about industry trends, regulations, and best practices to enhance personal and team knowledge.
- Propose and implement process improvements to increase efficiency and customer satisfaction.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Education**:

- Bachelor's (preferred)

**Experience**:

- Shipping line management: 3 years (preferred)
- Customer service: 3 years (preferred)

Work Location: In person



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